Casa Montana

Posizione centrale

Igiene, mancanza di acqua calda per un albergo che trovandosi in montagna ha temperature basse rispetto alla media indiana

The location was fine and the room was clean and the mountain view was awesome. Easy checkin.

Even though we booked via booking.com the hotel management wanted us to pay advance to keep the booking valid, if not they informed us the booking will be cancelled from their end. Anyway I understood it is peak tourist time at Munnar, so I paid the advance. After I checked in, they immediately cancelled my booking from booking.com and mentioned as no show. Reception told as we paid the advance, hence it is taken as a direct booking and not considered via booking.com. I requested and reverted the booking from the reception itself. The staff was not at all considerable for any extra requests, as we were checking out there was a huge argument between a family and reception, but not sure the reason though. To have hot water shower, have to wait for 15-20 mins under cold water, this was at night. it was even worst in the morning and I have to give up having a shower. I dont recommend this stay during peak season.

Good staff, nice room and had a comfortable staying

Nothing

Near to City Centre and lot of shops, other facilities including dining restaurants available at a walkable distance, which can be tried for a change.

Nil

The location was perfect for exploring Munnar

Dirty sheets, shower didn’t work, promised packed breakfast not delivered leaving us without food day 1, breakfast service not opened on time leaving us without food day 2

leaking Faucets, lack of basic aminities, even after asking for it, no one cares and even looks at your request