Hampton Inn & Suites Snellville Atlanta Ne

My wife is a military member traveling with my daughter to participate in the Scholastic Hellen Ruffin competition in Loganville, Georgia. Unfortunately, our experience at Hampton Inn & Suites Snellville Atlanta NE, located at 1905 Pharrs Road, Snellville, Georgia, 30078, did not meet our expectations during our stay. We arrived at 9:50 p.m. on Friday, March 20, 2026. The manager, Kavita Mursalim, was unable to complete our check-in due to a system outage. Additionally, we were informed of an extra incidental charge of $150 or $200, which was stated to be hotel policy. However, it appeared that guests of other races were not subjected to these incidental charges. Kavita Mursalim also indicated that our room would be monitored by escorting us to ensure the number of occupants did not exceed the stated limit. After waiting in our room for 40 minutes, we had to return to the front desk to be granted access again. The manager referenced the fee as being listed on the website but was unable to provide the specific regulation. The interaction with Kavita Mursalim was unprofessional and raised concerns about discriminatory behavior. Upon entering the room, we observed several unsatisfactory conditions, including stained sheets and portions of the bed and curtains, dead bugs on the lights, a chair with dog hair and stains, and hair in the shower. After complaining about the room’s condition, the manager threatened to evict my child and me should we fail to meet her demands concerning the room, for which we had already paid. During this interaction, another individual of a similar racial background also experienced discriminatory remarks and issues from the same person. It is unclear what caused Kavita’s inappropriate behavior—whether it was due to lack of sleep or other factors. However, it is surprising to encounter such conduct from a manager in the hospitality industry. Based on this experience, I would not recommend this establishment and intend to share this review, along with supporting pictures and the manager’s identification, with corporate and various review platforms. Kavita Mursalim General Manager

The location was good for the family event we were attending. The hotel and the rooms looked nice and updated. I liked that the rooms were not carpeted.

Though the various hotel staff were professional and polite in their interactions, they did not come across as very warm or welcoming; they barely smiled. Also, the blanket on the bed was stained and the quality of the breakfast was not all that great.

Location Breakfast Fitness center

Door handle was loose

Location Cost

Door knob loose

Staff was great, Rooms are acceptable, Generous breakfast.

Spider in shower!

The hotel was very clean and staff was excellent.