Hampton Inn & Suites Snellville Atlanta Ne

I stay at the Hampton Inn Suites every year when I visit my mom. It’s always clean and convenient as far as a lot of restaurant choices. It’s 45 mins from the airport and staff is always friendly. Complimentary breakfast is always a plus and coffee is available throughout the day. Looking forward to my stay next summer.

It was close to shopping and food. Clean and very nice staff

Location, location, location

First impressions mean a lot, facility looked great then we walked into our room and the smell was that of smelling dirty feet. Problem was corrected immediately by the staff.

There was never enough staff on duty. Housekeeping didn’t come our entire stay. When we needed towels or toilet paper, we had to go to the front desk and get them ourselves. We didn’t have any body wash our entire stay. They promised they would refill it, but it never happened. Overall the hotel was fine, it just seemed they were understaffed.

I stayed here to go to a funeral in the town. The staff was EXCELLENT. Rooms were very clean and comfortable. Everyone who works there is so nice. We enjoyed sitting in the lobby, visiting. Also, breakfast was good and varied.

To whom it may concern, This is a formal complaint about a locked-out-of-room incident that happened to us for the third time staying in Hampton Inn Snellville within one year. This morning (Saturday July 26) my husband and I were going back to our room 202 after breakfast, when we found out the lock didn’t work (no green light flashing when the key is presented). We tried both of our key cards. It didn’t work. So, we went to the front desk and asked Keke, the front desk manager, to help us. We are Diamond members of the hotel and we stay there many times. KeKe was the one who helped us get the engineer to fix the lock a few months ago. It took a long time for the engineer to arrive last time because he had to drive from home. Nevertheless, the problem was solved. This time KeKe sent the engineer (Celine Philips) to our room. We waited at the lobby while he was trying to fix the lock. After 20 minutes or so he said the lock was fixed. According to our previous experience and many times staying in this hotel, when the lock was completely dark (no light flashing when key is near) that means the battery of the lock is dead or very low. When we used our key on the lock, it flashed red and yellow (normally when the battery is good the light should be green according to our previous experience). So, my husband asked the engineer (Celene Philips) if it’s fixed. He answered, “yes it’s fixed.” However, when the lock flashed red and yellow, he should’ve known that the battery is still very low, and the lock could die any time soon. Yet he left telling us the lock is fixed. Later in the afternoon at about 4PM, when my husband and I came back from outside, we found the lock NOT working again!!!! We were locked out of the room once again. So, we went to the front desk. At this time the front desk manager is a nice gentleman named Shurod. After he understood our situation, he used a power bank to recharge the lock and opened the door temporarily. We got in our room and packed everything and moved to another room Shurod arranged. We would be staying there for another week so it would be nice to have a room with a reliable lock. I would like to compliment the front desk managers KeKe and Shurod for being helpful and understanding in all those 3 unpleasant situations that happened to our locks. I hope this hotel does a better job maintaining their lock batteries (maybe test the batteries occasionally, so they don’t die on guests when they need to get into their room for emergencies or run to the airport). We travel frequently for business and have stayed at many hotels all over the world, yet we never had this locked-out-of-room situation in other hotels except for Hampton Inn Snellville. We come to Georgia very often and whenever we are in Georgia we stay in Hampton Snellville. We chose this hotel because it has a great gym and great staff (except for the engineer who didn’t fix our lock). We really hope that the hotel can improve the locks situation and hopefully this WON’T happen to us again. Because it was a big hassle every time it happened, and we are paying customers and Diamond members who don’t deserve this 3 times in one year. A little too much too frequently. I wish you good business and a prosperous year ahead. Sincerely, Ken & Angel Hunt

Quiet surrounding,cleanliness Easy access to shops and restaurants

Room was not ready until after 4:30 pm and was not told that I needed to check in to get my room keys before 10:00pm

Not a fan of the barn door for the bathroom or that we couldn’t close the drapes over the sheers on the window(there was a street light shining through the window) we had to use a chip clip to keep the draw the drapes closed. Other than that, the room was very clean and comfortable and the staff was extremely friendly and pleasant.