DoubleTree by Hilton Charlottesville

This was credit card fraud. I am not sure if the person who used my number actually stayed at the hotel.

Convenience & comfortable stay.

Liked everything

Absolutely nothing. This property is the definition of neglect and is an embarrassment to the Hilton and DoubleTree brand. Bugs throughout the room, cracks in the walls, and maintenance so poor it borders on inexcusable. This building does not need a touch-up. It needs a full renovation. The elevators rattled and shook the entire stay. The grounds looked less like a hotel and more like an abandoned building left to deteriorate. Rooms were cramped, bathrooms were outdated, and the plumbing leaked water everywhere. The showerhead was grimy and too short for anyone over 5’9. The carpets were so old and grimy that walking barefoot was not an option. The iron damaged and ruined one of my shirts. Most unacceptable of all, the property’s solution to a broken window in our room was to spray paint it and hang a random curtain in front of it. That is not a repair. That is a cover-up. We paid good money to stay in what felt like a poorly patched abandoned property. Given the condition of this hotel and the damage to my personal belongings from their faulty iron, I am formally requesting partial compensation for this stay. The quality of this property does not reflect what was advertised or what is expected of a DoubleTree by Hilton.

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It was very close to my work location. It seemed clean.

The room was very bare. It was large enough for a sofa, but none was provided. There was a cheap clip-on light on the desk and the rest of the lighting was dim. I could not get my Alexa connected to the WiFi and three different employees were no help.

Location fair

Outdated. Bathroom cramped. Walls in disrepair. Beds hard. Only restaurant closed in the afternoon.