Sheraton Princess Kaiulani Waikiki Beach

Good fitness center and clean rooms

Soundproofing could have been better

Great location near Waikiki Beach

Mold in rooms and hallway. Had construction in the lobby hall.

Very clean rooms with friendly staff. They always have a smile on their face and eager to assist. The location has a 24 hour fitness center with a good variety of equipment from a stair master to ellipticals and weightlifting machines. One downside I would advise others is their balcony’s are not very soundproof so if your looking to crash early expect some noise coming from outside.

The location was excellent. We had a nice corner room with a nice ocean view. The staff was very nice and helpful.

The walls are very thin. The first night we were there we could clearly hear the people next door talking on the phone. When they got off the call they turned on the tv and it was like the tv was in our room. We could hear everything. We did call down and they did send someone up right away and the tv went down. So we thought maybe they were just loud because we could always hear them talking. But when they left and another couple came we were woken up at 5am as they took a business call from their room. So soundproofing the rooms are not!!

Location was amazing. Staff all very friendly and helpful. I think her name was Caroline in the breakfast was extremely friendly and helpful and the manger bob was also very helpful with a billing issue that we had.

The rooms have no sound proofing and we could literally hear every word of the person next door conversation like they were laying in bed with us at 530am everyday!! Security did attend when called to ask them to keep it down.

The location was excellent

Room was very small, asked for a balcony but not very obliging Had to pay for beach chair rental even though we had a blackout for several hours and no lifts were working. Days later there were only limited lift services so there was a lot of waiting around, could have been compensated with free beach chairs

Our trip was great from the start and that is because of the welcoming customer service of Celeste. She greeted us and got us on the right start. The accommodations was great and the location is perfect.

Another great stay. My wife and I stayed 18 nights on our annual visit. The hotel is across the street from the beach with many restaurants and markets close by. We were on the 25 floor with an ocean view in the tower. The only complaint is the elevators can be slow, congested or broken down. The views on the higher floors are wonderful. We had a king bed with tub shower combination. The strength of the hotel are the wonderful staff. I want to thank and acknowledge some of the great staff. Rocky and Ric who serve us breakfast at the splash bar every morning. Winnie and Nicole and the bar during lunch and evening, these two ladies are exceptional. Carlos at the pool brings a smile and enthusiasm each day. The hotel occupancy on this visit was around 95 -100 % which made access to pool chairs, breakfast, and access to the splash bar more difficult than previous years.