Welcomhotel by ITC Hotels, Cathedral Road, Chennai

Hotel is technically a 4 star with 2 star service and 5 star pricing. Rs 1500 for breakfast. No coffee in the room. Front desk english comprehension was poor, or maybe my accent.

Excellent with very good service

Had a very pleasant stay in this property. The attitude of the staff is very good and extremely helpful.

The rooms and hotel areas were clean. Pool area, foyer and bar area all had mosquito invasion which they didn’t maintain with repellents or sprays except a worker waving a tennis bat zapping mosquito killer! Amusing to watch and annoying! The buffet food is sub standard, no real variety or definitely not Intercontinental as advertised. Staff take ages when you order something in the dining area ( such as a can of coke) even though it’s not busy! They make their own version of latte which is horrendous if you are a coffee drinker like me. Very poor communication amongst staff and lack if integrity as we experienced with our room being promised to us then back tracked and ended up in a smaller room

mosquitos and flies in the room

Very enjoyable stay with friendly and cooperative straff.

The hotel is clean and the staff are friendly and helpful. My only disappointment is the buffet food when you’ve booked with breakfast or half board. This is breakfast and lunch or dinner. Options are limited, mainly veg/ Asian and not a lot of intercontinental choices, as per the marketing. Though they do cater for a la cart.

Keep up the High Standards

Very nice and clean. Very polite staff

I have no issues to express. Over all, my stay was very comfortable and the staff was courteous and professional.