Sheraton Grand Hotel & Spa

I don’t like the breakfast. It is not at the Sheraton quality.

La ubicación era muy buena

Habitación de un tamaño normal, pero el baño era más grande que la habitación

All aspects of Rate Ria Front Paradise were ideal for us. The apartment itself was perfect with all the amenities you could wish for and the building facilities, pools, gym etc fantastic. Apartment manager, Sonia, was lovely and very helpful. Thank you.

Location and spa (pay the extra to use the full spa)

It was a shame residents have to pay extra to use the spa. Also….Left my robe and slippers hanging up by the spa area whilst using the facilities and it was removed with my phones, glasses and room key. They were left at reception but made a relaxing spa stressful and as I didn’t have my glasses it was difficult to navigate to retrieve them.

I stayed at the Sheraton Grand Edinburgh for one night in April 2026 and unfortunately left disappointed. As a Marriott Bonvoy Ambassador Elite member, I used a Suite Night Award and was hoping for a memorable stay, particularly with a castle-facing room. My upgrade request was approved, but the "suite" turned out to be two connected rooms rather than a traditional suite. While the rooms were clean, spacious, and well maintained, the view was extremely disappointing. Instead of the iconic Edinburgh Castle or city views, the room faced another building just a few feet away, making it feel like we were looking at a wall. After checking into the room, I requested a room change and specifically asked whether a castle-facing room was available. The request was denied, with the explanation that no such rooms were available. However, I was later able to see castle-view room types available through the Marriott Bonvoy app, which made the situation difficult to understand. One positive aspect of the stay was the club lounge. The lounge itself was comfortable and provided a pleasant space to relax. However, the food selection was quite limited and fell short of what I have experienced at other Sheraton and Marriott properties. The offerings were adequate for light refreshments but lacked variety. The hotel itself is in a convenient location, and the rooms were clean and comfortable. Unfortunately, the service experience did not match the quality of the physical property. Most interactions at the front desk felt transactional rather than welcoming, and there seemed to be limited flexibility in addressing guest concerns. As an Ambassador Elite member, I expected a higher level of hospitality and recognition. Edinburgh is a wonderful city, but based on my experience and overall service, this is not a property I would choose again. There are many excellent Marriott properties around that do a far better job and delivering a memorable stay

Central location, contemporary design with excellent facilities. Staff were diligent and welcoming. Received an upgrade as a surprise.

Nothing

Posizione abbastanza centrale

Pulizia nella camera

الغرفة واسعه و جميلة و الاطلاله جميله و المكان قريب من شارع فيكتوريا و شارع البرنس و الحديقة المطله على قصر ادنبرة و قريب من قلعه ادنبرة

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