Delta Hotels by Marriott Woodbridge

Location

Took my money but list my reservation.

At first it appears that this is a very nice hotel and should be a great stay. Very large 2 clean room suite with environmental controls in each room. Large bed, comfortable enough sofa and chair in living room. But there are some mostly minor issues that prevent this from being a 5 star hotel. First, the bathroom layout leaves a bit to be desired. Cheapo TP holder on the wall behind you makes it difficult to reach and the TP constantly falling off the holder. It should be around the corner where it can be reached more easily. And there is no convenient place to put your towels so you can reach them from the shower. The bedroom has lights, but you can't turn them on from the doorway. Thus, when it is after dark you have to fumble your way through strange surroundings in the dark to turn a light on. And my personal favorite - the coffee bar. It is in the living room as far away from a source of water as possible. Nicely arranged with coffee/tea etc., the ice bucket, cups, and coffee maker with plug fed through the bottom of the bar and into....nothing. There is no place to plug it into. The staff we dealt with were all friendly and efficient. The location isn't the nest and the roads getting in and out can be confusing, and the parking lot is a wreck with giant craters in the pavement in spots. This place could easily be a 4 or 5 star hotel with just a little effort.

Good room size an ac

Rust in bathroom. Leaking shower head no toilet paper holder oder

Everything was perfect.

Can’t think of anything

Everyhing

There was nothing not to like

If I could give this negative stars for the HORRIFIC FRONT DESK night staff I would. My husband passed away recently and I booked two rooms for, myself and two children at the Delta for funeral services held yesterday . Around 3 am today I went to get ice from machine and the key wouldn’t open the door. When I went to the front desk the person working there became combative and extremely rude because I asked if the cards could be made quickly and was willing to take security w me to my room where my id and wallet were. This was not the first time I’ve needed room keys and my children were upstairs alone. I asked for additional key in case the one did not work. The front desk person refused to make me keys to my room became very snarky and continued to repeat I’m not making you any additional keys. His behavior was completely unnecessary and he should be fired for blatantly trying to abuse his limited authority and inconvenience guests who are staying in the hotel for funerals. His behavior was extremely tacky and crass and I expected a bit more from the hotel staff. This is not how you treat people who are already exhausted and mourning the loss of a loved one. Too add to the situation he seemed to be enjoying the whole scene he was making in the lobby by puffing up his chest and refusing to provide myself and children additional keys. This was all so unnecessary and unwarranted. Delta Marriott please get your employees to raise the bar.