Holiday Inn Norwich by IHG

The location was convenient to Mohegan sun

The elevator stalled and the vending machines sucked

The bed

Location

room was dirty. French fry on floor. Asked to have room vaccumed & tub cleaned next morning. They brought clean towels, but fry was still on floor and tub was still dirty when we returned the second evening.

Beds were comfortable. Blackout curtains were a pleasant surprise.

Toilet seat was broken. Only 2 complimentary breakfasts were given per day for 4 adults- this was not mentioned anywhere on the website.

Don’t stay here, it’s dirty and gross and no one cares. The owner should really do the bare minimum. Our bathroom had ants. Tons of little ants marching in and out of the wall and around the bathroom. The whole place needs renovation, besides being really dirty everywhere. Bathroom was dirty and old. The mattresses must be 20+ years old- you could feel springs, lumps, bumps. Looking around the hotel are signs of neglect- spider web in the room lamp, quite visible. All around the hotel was dirty. The gym was also dirty. No wipes to wipe my sweat off the equipment. Empty water cooler. I told the staff after my workout in case they could replace the items. Next day there was a can of Lysol. Should I be spraying equipment with that? Still no water, obvious the problem is the owner doesn’t care one bit about the state of the hotel or else they would have the basics in the stockroom. Also when we checked in the front desk said our reservation had been canceled. It wasn’t and they eventually got us into a room after 20 minutes. At check out , I told the front desk about the aunts. Their response was they would have someone vacuum them. They were coming in and out of the wall - ummmmm, not a solution. I recommend not staying here.