Las Palmas by the Sea All Inclusive

Internet is slow, food almost the same everyday, faucet leaking- maintenance to check, aircon not strong enough

the food is is not to good for the kids

I am genuinely surprised that this place has nearly 4 stars, as my experience was far from satisfactory. I called ahead to confirm that the hotel had ample parking for guests and was assured there was plenty available. However, upon arrival, I found only 10 to 15 parking spaces for the entire hotel, which were also used by the staff. At check-in, I requested to add an additional guest to my reservation. The front desk agent was unhelpful and insisted it was not possible to make changes, even though I was willing to pay the difference. It took nearly an hour for him to finally agree to make the changes. My family and I had planned a full family vacation, booking a total of six rooms for the entire week. Two of these rooms were mine—one for my wife and me, and the other for our kids. One of our rooms had a strong smell of humidity, and the air conditioning in both rooms did not work properly, failing to cool the rooms. In one of my brother-in-law's rooms, the ceiling in the shower started dripping water, and the air conditioning was also not functioning. Another brother-in-law's room experienced an overflowing shower, causing water to spill into the room. None of the six rooms we rented had working air conditioning. During lunch one day, one of my kids started feeding the birds. A staff member approached rudely and yelled at my child, telling him to stop immediately or face a fine from the hotel. Instead of addressing the issue with me.

Loved this hotel but what disappointed me was that the servers in the main restaurant never once came near my table to ask did I want a drink. You had to hope and pray that you would catch their eye and signal for their attention. Very disappointing as you’re eating a meal with no drink to wash it down. Hate to complain as they cleaning staff, bell boys were amazing.

Staff in front desk are rude and unskilled I got overcharged They kept making me sign papers They messed up my reservation They yelled at my wife and laughed about I

Servicio aseo e instalación bien

Mi habitación #31 con 2 puertas extras que dan una hacia el 32 y otra hacia el 30 Todo se escucha de aya paca y de aquí paya

.

Huéspedes desagradables. Y una señora del personal que me hizo llorar a mi hijo con sus reacción con el nada empatica, su nombre"Norma".

great place

All the staff were awesome and polite, The young security gaurd gives weird looks and we just ignored him. I would avoid the tours people on the main floor, they try to over sell whatever you ask for. We wanted tickets for Hop On Hop Off city tour and she tried to get us to have breakfast with her in 2 days time and wouldn't say why we needed to do that. Maybe timeshare sales crap. The a/c in our room would only work on low fan speed so we asked the manager to fix it and they never did anything about it. It was uncomfortably hot in our room - not nice in July! The food is good, but not a lot of variety and no bacon at breakfast. This hotel is 100% Mexican clientelle and Canadians and Americans won't really enjoy this hotel. I don't want to be overly harsh, but it is pretty dated. The most annoying thing at the hotel is the man doing the activities at the pool. He loves to hear himself talk and does so at the highest volume level of the speakers. It's so loud you can't talk to the person sitting next to you at the pool. I could hear him in our room on the other side of the hotel. Same with the Kareokee in the lobby. They turned the bass up so much that things were rattling in our room. As a Canadian I wouldn't stay there again, but I think the Mexican people really liked it. Different strokes for different folks.