Marriott El Paso

Very clean and smelled nice!! Very comfortable bed!! The location was great!!

Great

Great

The property itself was clean and the bed and pillows were very comfortable. It had a mini fridge that worked perfect with our stay. It had also had close access to a-lot of restaurants nearby and right of highway.

Nothing, everything was perfect.

Cleaness

Restaurant prices

Managaers Stephanie and Daisy do not reflect the Marriott standard I have come to expect across a lifetime of global travel. I strongly urge Marriott leadership to review this incident and ensure both managers receive remedial training in customer service, de-escalation, and brand representation. Guests who spend generously at your properties — and who handle mistakes with grace — deserve far better. As a frequent Marriott guest with hundreds of stays across properties worldwide and platinum Elite status I have never encountered management conduct as unprofessional or disturbing as what I witnessed at this location. A member of our delegation — part of a large group spending thousands of dollars at this hotel — accidentally parked in a restricted space that was poorly marked. He immediately acknowledged his mistake and apologized. What followed was entirely unacceptable. Two managers, Stephanie and Daisy, handled the situation with hostility rather than hospitality. When two other guests from our group calmly attempted to provide context and help resolve the matter, both managers dismissed us and called us liars, alleging that our colleague had moved a parking cone — something that simply did not happen. Despite our repeated, calm attempts to de-escalate and explain the situation, the managers placed a sticker on the vehicle and called for it to be towed while we were actively trying to assist. The situation reached a new low when Manager Daisy raised her voice, declared she was "done with us," accused us of being vulgar, and ordered him to leave — all of this in full view of other hotel guests. At no point did either manager demonstrate patience, professionalism, or the basic conflict-resolution skills expected of Marriott brand representatives. We were a cooperative, respectful group. We acknowledged the parking error. We asked only to be heard and treated with dignity. Instead, we were met with escalating hostility that reflected poorly not just on these individuals, but on this property as a whole.

Walking distance from the airport

Everything. Great staff. Friendly. Helpful. Bedding was amazing. Pillows ahhhhhh

Loved everything

The staff were really nice, relatively quiet, and the mattress was comfy.

There was NO MICROWAVE in our room, the pillows were flat and uncomfortable, the soundproofing at the front door was non-existent so we could hear everyone walking and opening doors.

Very clean and comfortable

I did not get a view, I had a wall blocking the outside. That was the only missing piece for me