The Nashville Reserve, by Oliver

I enjoyed the bed & pillows.

I didn’t like the parking, but I do understand that it is limited space in the downtown area.

It was perfect. The location was great and it was clean and comfotabke.

Nothing

Quiet, yet walkable to everything downtown. Love having a well equipped kitchen! Very cool place to stay while in Nashville.

The locks system needs to be updated. We had a serious problem with our lock and tho we promptly received a new room assignment, the keypads couldn't always be trusted.

I loved how clean, spacious, and comfortable it was. The style was perfect

We didn't like that there were no vending machines through out the building.

Front desk helped us with our door lock. Helped us to get another room for the next night at a different Mint hotel. We ended up cancelling due to parking extremely high to park at Nissan stadium. I feel we should had gotten a refund since we cancelled early morning. Missed the AC/DC concert due to parking expenses. I think AC/DC owes us money for postponing the show a day later🙁

Non refundable cost

The place was beautiful and very clean. The location is unbeatable and in concept a wonderful business but there are issues.

Despite the amazing accommodations, this place suffers from poor property management. The booking and confirmation process proved to be extensive and frustrating. I booked the king suite and they took payment for the booking right away. They sent a link for virtual check in and I followed instructions and entered my credit card number for the deposit ($200 additional charge.) the charge was rejected for some reason. I never received the check in email nor would it allow me to try to charge the deposit again. We called after a few hrs and no instruction as our check in time was quickly approaching. The operator was nice enough and sent us a new deposit link. I paid the deposit and it went through luckily but I still never received the instructions for how to access the property. We got into town shortly after check in time and sent another email asking for check in instructions after which they sent them. The problem is they sent us someone else’s check in instructions for a different location. I received a second email immediately after apologizing for the false information and to tell us we would have to go to the desk when we arrived because they needed to suddenly verify our identity and see the card we used. We did that exactly only to find we would still have to wait to find out if we were approved to rent the room.. Mind you we already paid over $475 to the company at this point. As it turned out we were approved. Thank goodness as at this point it was 8pm. Then a thunderstorm and rained through the grotesquely wide gap in the rear veranda doors no matter how well we shut and locked them. We spent our evening being sprayed with random penetrative spray from said door. lol The concept is great but ultimately the process is antiquated and convoluted. Just frustrating all the way around.