Hyatt Regency Chicago

Wir hatten ein Zimmer im 22. Stock mit Blick auf den Chicago River Pier. Das Zimmer war geräumig, die Ausstattung ein wenig veraltet aber insgesamt ansprechend. Wir hatten ein Upgrade mit Zugang zur Lounge, wo man neben einer tollen Aussicht auch Häppchen und Soft-Drinks genießen kann. Das Frühstück ist lecker und bietet eine große Auswahl.

Good location for entertainment.

You were automatically charged a destination fee of $35 per day. In return you get $30 credits per day towards in hotel purchases at one of their bars or restaurants. My issue is you can only use the credits after 5 PM. I Checked in Friday evening at 10 PM and was charged $35 that day and never was able to use the credit of $30. I was able to use Saturday’s credit in the evening after 5 for 1 beer and 1 mixed drink (way over priced). I checked out early Sunday morning and basically gave them $35 from Friday because I wasn’t going to be there Sunday at 5 pm to use the credit. I asked if I could get a refund and was denied. I asked why the charge is even put on there. They said that’s just how it is. A $35 destination charge per day should be optional not mandatory.

Very good!!!

All good

Location room size

Nothing

Great customer service - in a world where that sometimes feels lost it certainly isn't lacking here - everyone was friendly and very attentive

Absolutely loved this hotel! The location could not have been better. It is the largest hotel in Chicago, but the quality of the property and the customer service does not suffer because of that. Our room was clean and well maintained. Every staff member we interacted with was friendly and helpful. The breakfast buffet and the restaurant was excellent and kept us full until dinner time. We are so glad we chose this property for our vacation!