Hyatt Regency Phoenix Downtown

Very clean, great location, rooms were awesome and clean. Personnel and customer service was wonderful and the dinner at The Compass restaurant is not only a must-do for the experience, the food was 5-Star. I would return in a minute for that alone.

Awesome staff were super helpful. Our reservation got messed up - we were booked at another Hyatt! But the folks at Regency were able to get us in on short notice during a convention weekend. Absolutely amazing. And they were super helpful and friendly too. Couldn't be happier.

The staff at this hotel makes the price worth it. The whole vibe was relaxation. We booked the signature stay which started with a free drink from the bar, a bottle of champagne, free parking, breakfast and late check out. Overall it was a great deal. You could tell the room was a bit older but it had been renovated. The decor was nice and the room was clean. The hotel was quiet but my be louder if a conference was there. The pool is not very deep but still relaxing. The Brush and Barrel restaurant was delicious. The market had a nice breakfast selection and a very friendly staff. I felt welcome and relaxed the whole stay.

The folks here are professional and kind. I travel 75% of the time for work and this is one of the locations I enjoy. They care about your stay. The restaurant is decent. And the bartenders are amazing. Don't feel like you're dining alone.

The front desk staff was very nice and courteous. As well as Corey who is one of the bartenders.

So Saturday night me and some friends at the hotel restaurant downstairs and the server was rude to us right away. Snapped at us and told us the kitchen was closing so that we needed to order fast. Which we did we know what we wanted. Then our food was cold and stale. Then it was about 15-20mins before our server came back to check on us and my friend ordered mozzarella sticks and they were never brought to us. When the server came over we asked about it and his response was " well too late the kitchen is closed". Then when my friend was explaining to him that the food was cold he walked away when my friend was still talking to him. I Then went to the bartender on duty and asked for a manager. It took her 15mins to come over to us but at least she was polite. The server tried to have our food remade and at that point it was too little too late. She did take care of our bill but it was just so rude that we just got done working our shift at Fan Fusion and we were just starving and then to deal with that kind of rudeness was not called for. He choice to be in the service industry if he doesnt like it then quit. No reason to be a miserable person to others. I work in customer service and even if im having a bad day I dont take it out on them because its not their fault. I'm sorry he had a bad night but again not my fault and not my problem.

The hotel was grossly understaffed. Our car was vandalized while in Hyatt valets care. According to their staff no one else had access to our car. They tore an anti racism bumper sticker off of our car and chose to shrug it off when we complained. So obviously they have racist employees that are allowed to act freely and are protected by Hyatt. I will never ever stay here again. So disappointed, but there are many other hotels in the Downtown Phoenix area that offer a better experience. Renaissance, Kimpton, Hilton, etc… Stay anywhere but here.