Holiday Inn St. Louis Arpt West-Earth City by IHG

Very clean facility. Quiet and comfortable

I send several people to the area for training, all of my folks highly recommend this location.

The front desk employees were friendly and helpful. The hotel is runed down and not very clean. The restaurant attached was SLOW and the staff was rude and messed up ALL of our ordered. Would not stay there again

The person who checked us in was very friendly and helpful. We only had a short overnight stay before an early flight out. We took the 4:00 am shuttle. It was free, on time. and the driver was very friendly and helpful.

There was a dirty washcloth inside the shower the sheets on the bed had hair on them and the door lock was messed up to where you could not lock it

Staff was friendly and attentive. We felt welcome and safe. Our pet was thrilled with the smells. Clean and easy access from the interstate. Will come again.

Our stay was amazing! Staff is super helpful and always there to make sure your stay is comfortable. I will 100% go back again and recommend to everyone!!

Greta time till the fire alarm went off and just kept on repeat. Staff super helpful and friendly. The dinning area great breakfast

As always, property is clean & in good condition. However, the level of service is not even close to satisfactory. For the THIRD time, my credit card has been charged twice for a one night stay @ this property. Prior to checking in, I spoke with the front desk agent in reference to my previous experiences. She confirmed that it’s been an issue and that she was brought in from a different property to train agents on new system. She assured me that I would not be charged twice. Me feeling confident that I would not be charged twice, I went outside & booked my stay through Expedia & immediately after was checked in by the agent. In the middle of my stay, I received notification from my CC company that a second charge had been issued by this property. Upon check out, I notified the same training agent that checked me in that I was, yet again, charged twice. I spoke with a sales manager who informed me that check in was not completed properly by the training agent and ultimately, I would need to wait approximately (7) days to see the charges removed. Manager, whom I spoke with on a previous double charge occasion, was present at the front desk. He offered no solution or accommodations. I requested GM call @ earliest convenience & did as I was en route to check in @ a different hotel. I voiced my frustration & was told, that they have a new system & new staff & currently training. While an apology was issued, no accommodations were offered & still waiting for credit.

The bathtub would not drain shower head wouldn't work right the place was dirty. I wanted to pay cash and just leave my bank card for security reasons they wouldn't accept my cash I could pay cash when I checked out but they still were going to run my bank card for the payment and I wouldn't receive it back for about 3 to 4 days this was a short vacation with my grandson for the first time and the whole experience was horrible trying to get checked in for 2 and 1/2 hours after a 3-hour drive had a concert to go to that evening barely had time to eat then and get ready to go when I wanted to call Holiday inns phone number I was on hold for over 40 minutes went to the front desk and asked to speak with a manager and sat there for over 20 minutes waiting to speak to a manager had to ask the front desk clerk to go get her again with no help whatsoever felt so bad for my grandson cuz all our plans were ruined