The Fontenay Hamburg

Sehr gutes Frühstück

Amazing accomodation. From the room, the facilities and the service. 6 stars. The location is also great for inner city Hamburg. We will definitely be back.

N/a

The staff was very friendly and helpful

I arrived by car. They took the keys for my car and gave me a phonenumber for a concierge. I should call him when I wanted the keys back. This strange "ritual" makes no sense to me. They seemed hysterically scared not to get the money. I should pay for it all already at the arrival and when I left I was told that they had kept my card open, so they even could have more money without me handing them my card again. I had to leave because it began to snow, and I couldn't get my car back immediately because they wanted to clean it from snow first. But when I finally got it, it really wasn't cleaned anyway. In the room it was impossible to stop the ventilation system from running in the bathroom and that ruined my sleep. The overall impression was that all the details that should make this hotel something speciel and "high-end" actually just made things worse and were quite stressing. But other guests may have other experiences and liked it all instead...

This was our first stay at The Fontenay during the high season. Hamburg is a wonderful city, and we’ve stayed at the hotel before and been very pleased. Service has previously been good, but more 4-star than 5-star, so we were a little nervous about visiting during a peak period. From the moment we arrived, we immediately noticed a difference: more staff than before, warm personal greetings, genuine smiles, and a calm, luxurious atmosphere. When we got to our connecting rooms, we realized the bed in the room connected to the suite was too small for an adult and a teenager. Knowing the hotel was fully booked, we expected it would be difficult to resolve—but the issue was handled quickly and with a smile. The next day we stopped by for a quick lunch in the lobby and found every table taken due to afternoon tea. No problem: a table was promptly prepared for us in the library. On New Year’s Eve we arrived late at the bar and all seats were taken. A senior member of staff noticed we were looking for a table and kindly asked two guests if they could make room for us at their table. When we left, our EV was fully charged. We departed with big smiles and look forward to returning.

Es war alles perfekt! Die Menükarte vom Zimmerservice ist Mega….und wirklich lecker Personal sehr engagiert und zuvorkommend! Immer wieder gerne….es ist das beste Hotel in Hamburg!!!

Sehr gut man fühlt sich einfach Mega wohl in diesem Hotel