Detroit Marriott at the Renaissance Center

THIS SECOND BOOKING WAS FOR MY FRIEND AS A GIFT.. I CAME AND THE MAN AT RECEPTION SAID THAT THE BOOKING HAS BEEN CANCELLED FOR MY FRIEND EVEN THAT I PAID FOR IT. THE BOOKING HASNT BEEN CANCELLED AND HE HAD NOWEHRE TO STAY. AND I STILL GOT CHARGED MONEY FOR THIS BOOKING AND THERE IS NO REFUND. I M VERY UNHAPPY WITH THIS.. I SENT THEM MANY MESSAGES AND THEY ARE NOT RESPONDING TO MY MESSAGES PLEASE SEE BELOW.

I liked how kind the staff was, even when I came from another country and I didn't had the charger for my phone because in the USA they have different place to charge your items- they gave me a solution that helped me. The man who helped me with the luggage and also showed me how to use elevator and where my room number was, he was also very helpful and very kind. :)The room was big with a view that was very beautiful ,the food was great as well! This hotel overall is very good and I like it that the people who work there are so kind with you! I felt safe and happy during my stay and I would recommend for others to use this hotel as well!

The only thing that I do recommend is some emergency desk at the reception ,or separate desk that serves for checking out only. I had a situation happen where I couldnt get into my room because my room card stopped working(and i had flight coming up and needed to get my items) and when I came back downstairs the rows of people were so long so when i tried to go ahead faster and hotel guests started complaining at me, but I had no choice its either miss flight or wait in a row. So i came ahead and the hotel guy helped me and fixed my card ahead of everyone else. Once again the hotel staff were very good and helpful. I would also loved if there was some souvenir shop on the site at the hotel.. :)

Once i got my parking it was a lot of walking because a lot of doors were locked.

That a lot of your doors were locked.

Restaurant server and valet attendant were both outstanding! They were friendly, honest and attentive. Huge asset to the hotel.

Bathroom sink faucet broke-would not turn off. Tissue box nearly empty and no back up. Lamp on desk not working. Breakfast —poached eggs completely overcooked—like hard boiled eggs; fruit alternative was old.

That location was perfect. The parking garage straight across the street. customer service was excellent . The Riverview could not have been matched. 59th floor 🥰

The bed was just a bit uncomfortable for me. And I did order breakfast. The eggs were not what I ordered. I ordered medium well poached eggs, and they came out very runny. The next time I stay I definitely will go for the breakfast buffet. It was very beautiful displayed.

La ubicación

Estuve 3 noches y solo una vez limpiaron la habitación,

The room was cozy

The hair on the walls in the shower and the F1 track on the way of Ubers getting to me and dropping me off. I'll definitely stay somewhere else next year.