Americas Best Value Inn - Brookhaven

I have stayed at this place several tes throughout the past but this will be my last. They did switch our room for us but it wasn't much better. It seems really run down now and cleaning has taken a vacation there.

Good price for the stay

The pillows were so small I had to use two. The best thing was there was a Wal-mart across the street and a Cracker Barrell within walking distance

good location easy access to the town

the floor in the room was sticky with something didn’t seem like the floors had been mopped in a long time. The tub didn’t drain well was standing in over ankle deep water by the time I was done with my shower

Easy access. Location. Quaint.

Booked online a NON-smoking room and got a smelly stinky room that wasn’t even clean. Went back to office and was offered another room but the key didn’t work, walked back to office and they had to come manually unlock the door. TV was not working, remote batteries were bad and the cover was missing. Bathtub had yellow stains all over the bottom. Pillows are old and worn out and the cases were yellowing. Nothing felt clean in there.

When making my reservation, the site stated that for a room of 3 people there would be a king bed, not comfortable, and a couch hide away bed. When we didn't get the hideaway bed I asked the ofc person if we could get one. She stated there was no hiaway beds available. Also the website we booked through sent me an email stating due to covid 19 possible concerns no breakfast or housekeeping would not be available. So upon check out, I spoke to the attendant on staff about my complaints the previous night. She said they had 13 hideaway beds available and that the company was responsible for the email notification of possible covid 19 that it had been 6-7 months that there had been no restrictions. I also requested a senior citizens discount and was told they didnt have that to offer. I was fully expecting a partial refund of the room. I can't say I will use that hotel when I visit the area again. I was not given what was promised, and I was very upset learning of the availability of a hideaway bed and one was not given. Thank you for 1- I was not given a place for my 3rd person to sleep. The king bed was not comfortable. The floor was dirty and wasn't able to get rest we all so deserved. I'm very unhappy !! Sincerely, Terry Hancock The date of stay was April 26-27 2023.

Worth the money