JW Marriott Scottsdale Camelback Inn Resort & Spa

The location is great. The food is excellent.

Very old, needs renovations badly. The casitas are outdated, the bathroom had ants.

I was disappointed that Booking.com rate did not include the resort fee. That was an unexpected cost at check out.

酒店職員很友善，每個房間都有獨立露台 圍繞着仙人掌

Location, considering the time of year in the East!

Property is showing its age. All the rooms need refurbishing of furniture and bedding! Cockroaches in the bathroom all week! The housekeeping staff do not speak English! They hit the rooms at all times of the day to clean up! Interrupting us multiple times!

I'd compare the level of service and care here to that of a Ritz Carlton. Every staff member was happy to help you and clearly empowered to do so. The rooms that are standard Casita are disappointing however. They had a musty smell and uncomfortable beds, no where close to what I'd expect from a Westin for example. We got moved to a Signature View which was decent enough. Location is great - we hiked up Mummy Mountain direct from the hotel and a ten minute taxi to the trails for Camelback Mountain. Overall an excellent stay thanks to the attention and care of the staff. In contrast we also spent a night at the Desert Ridge property which was no where close to Camelback in the quality of service.

Daryl at Jack Rabbit pool is what customer delight is all about. He doesn’t just go get you a drink. He’s focused on your overall experience. Remembers your name. Your football team , your family. He’s is a model for what good looks like. I’ve known him for years from the spa. He brought to the Jack rabbit pool his professionalism 5 star service. It would be wise for Marriott to train others to understand customer service that he provides as it’s not what it used to be here at the camelback. It’s the few veterans that remain that carry it on. Brett and Mike also do outstanding. Friendly and exceptional. It’s always great to see them. I’ve spent 50 to 60 nights over 25 years at this property. Things change but customer service should not! It’s folks like this that keep me coming back. Not the furniture! Invest in your people!

We visited for a company conference. The resort did a fantastic job with our conference, even lighting up the mountain with the name of our firm. The grounds are beautiful. It was nice to walk around the resort. All the buildings are no higher than two floors so it had a much nicer atmosphere than a high rise building. Truly felt like "Arizona". The rooms need work though. They smelled a little musty and were very dated. Wallpaper was peeling in spots and floors not very clean especially the baseboards and near the curtains. Mattresses were so soft it felt like you were sleeping on the floor. Restaurant was very nice with music every night. Overall, very good experience. Truly an exceptional resort if they can update the rooms a bit.

Location and view

Breakfast at Rita’s was horrible quality! Bed not comfortable enough for a 5 star hotel!