Hot Springs Medical and SPA

This is why we are visiting with my family for 5th time this hotel, each time everything is great. Food, hotel, staff. Each time we are thinking to go somewhere else and in the end doesn't want to risk and goes to the same place and each time we are satisfied.

Nothing really

Our stay at Hot Springs Medical & Spa was a mixed experience. The best part for us was definitely the beds – they were very comfortable and we had a really good sleep. We also enjoyed the view, which was beautiful and created a relaxing atmosphere. Unfortunately, we were not very impressed with most of the other aspects of the hotel and expected more considering the price and overall reputation. We think there is room for improvement in order to provide a better overall experience. Overall, the comfortable beds and the view were the highlights of our stay, but the rest did not fully meet our expectations.

Very disappointing experience, especially considering we paid around €400 for a two-night stay. My girlfriend had visited this hotel 4–5 times before and had always spoken about it with excitement — amazing memories, delicious food, great service, and an excellent pool area. This was our first time visiting together and she was genuinely looking forward to showing me one of her favorite places. Unfortunately, our experience was the complete opposite of what we expected. One of the staff members treated us in a very rude and inappropriate way. We arrived at the pool restaurant around 20–30 minutes before closing time and felt unwelcome from the moment we got there. We don’t know if it was because we are a young couple or simply because we came shortly before closing, but the attitude was surprisingly unfriendly and unprofessional. Regardless, guests who have paid for their stay should not feel uncomfortable for using the facilities during opening hours. Another disappointing part of the stay was that both of us experienced severe stomach discomfort throughout the trip and unfortunately spent much more time in the room than we had expected. We cannot say what caused it, but it seriously affected our experience. The pool also did not seem as clean as expected. Overall, this stay felt completely different from the hotel my girlfriend remembered. It was disappointing because we came with high expectations and left feeling frustrated instead.

Любезен персонал, разнообразна и изключително вкусна храна, отлични условия за СПА.