The Palms Hotel & Spa

Fred was great! We were very lucky that Fred was on staff when we arrived. He took care of everything and he was careful with our things. He was kind, friendly, inviting! He really set the mood and started our trip upbeat! Thank you Fred! He treated us like royalty! It was a pleasure to have met you Fred! Above and beyond!

The hotel was absolutely beautiful. Fred helped us with our luggage and was an absolute gem.

From the moment we were welcomed by Fred at the door it kicked off our whole beautiful and fantastic week! Will definitely return!

The outside pool area has nice landscaping, the location is not bad although it is not in walking distance to most good dining or shopping.

The staff at the front desk was exceptionally rude, most of them appeared to be in training and this hotel really does not care about retaining customers. Overall there are a lot better options in South Beach to stay for the same rate where the amenities and staff are much better. They claim to be a spa hotel but it is furthest from the truth- the pool does not have jacuzzi area, spa is not included in the stay and they only have a steam room. Upon check in our room was not clean, the toilet had feces on it. Once you check out if you are using the amenities they don’t have a shower or locker room for you. Use your money else where.

We stayed at The Palms Hotel & Spa in Miami Beach and were disappointed with several aspects of the experience. Front desk staff is very rude. We were charged for a duplicate reservation even though only one room was used, and there was no flexibility or adjustment offered when we brought it to the hotel’s attention. The “spa” was also very underwhelming and not what you would expect from the name—facilities felt limited. Additionally, there is no proper guest shower available after checkout, and the fitness center is quite basic. While the property itself is visually nice and the location is good, the overall guest experience and amenities did not meet expectations, would not go there again.

Limpeza

Pouco armario e banheito pequeno

I LOVE this hotel, it's my favorite, because it is eco-friendly. They are have smart thermostats, farm-to-table dining, no plastic used in facility, in restaurant, on the beach bar, water usage monitoring, ocean water safe and vegan shampoo, soaps in a shower, and, of course "Aveda" spa salon on the first floor: plant based and vegan products and essential oils. I will always come back in this hotel, very friendly and calm atmosphere

It is only one thing I didn't like, that in SPA salon is not traditional Shirodhara was provided. You should or remove it from your menu, or teach your massage therapist to do it correctly in Ayurvedic tradition, and don't touch the client during the ceremony, let's oil dripping correctly on the forehead, and many things..... Thank you for understanding.