Houston Marriott Uptown by the Galleria

We were promised a pullout in the room but there wasn’t one and there seemed to be no way to call anyone to ask. The room service food was good but the packaging was so wasteful. For $500/night, I wanted a cart with real dishes and cutlery, lol! Also, the TV clicked in at 2:47AM which woke me but then I could NOT figure how to turn it off. Finally figured it out but it was not a restful sleep. That’s all okay—Beyoncé was worth it!

My reasoning regarding my overall stay at this location is due to the conditions of this hotel. Upon check in we were greeted, however; I believe their system during check in wasn’t working or appeared to be down. Another clerk noticed, we were still waiting to be checked in so she proceeded to complete our check in transaction. Our room was on the 7th floor, we entered our room always with expectations of cleanliness of room, bathrooms, aesthetics, etc. This Marriott is much older than what I realized. Beds and mattresses are old, mattresses are so old they sink in the middle as you enter bed to lay down or to sleep. The chair in room is so old, it looked as if this chair was donated from Goodwill or maybe it needs to be donated to Goodwill. The light fixtures in the restroom has rust specks around it. The sink in the bathroom was clogged and wouldn’t drain thoroughly as you brush your teeth. There was a stain on the curtain. Glass from outside very dirty. TV remote either needed batteries or just didn’t work at all. Honestly, booking this hotel was an oversight for me as I truly thought I was booking with J W Marriott on Westheimer not Houston Marriott West Loop S by the Galleria. I was in town for a concert. I would not recommend this hotel to anyone coming into town for business, family trip, etc. Pricey and Old! The charge for our stay was $414.00 a night. We stayed at this location for 2 nights. Price gauging for sure! Not worth it!

Breakfast is OK

Staff is extremely poor service level. Construction works were very annoying, and no accommodation was made or even Bonvoy points offered to make it up (they offered me earplugs). Not to mention that nothing was mentioned when I booked the room. Also, someone left a gift for me at the front desk, but they were unable to locate it.

The cleaning team barely did their jobs and we were locked out of our room at one point in our stay. Despite this the staff did apologize and tried to make amends.

Loved that it was close to NRG

The hotel rooms are very outdated. The restroom sink was very low so anyone with back issues would not tolerate it. The sink is suitable for children and not adults. The shower was unclean because there was soap residue still remaining from the previous customers. Some of the plugs did not work and the ones that did, made loud sounds from the plugged items. I did not enjoy my stay.

The front desk experience was definitely one of my least favorite, upon checking in there was a wait, the group of ladies being checked in with the other front desk looked upset and were waiting for awhile, once it was my turn the guy checking me in Dmario told me to hold on then disappeared for 5-10 minutes, another lady came up with the other attendant and I could overhear there was already issues that was upset from as well, once Dmario finally came back he was quiet, didn’t explain anything to me about the hotel, and this checking took anywhere between 15-25 minutes. The room was nicely updated, didn’t have a pool but could utilize hotel Chiefly about a block away which was inconvenient, bed wasn’t comfortable especially the pillows. Wouldn’t stay here again

It was nice. Food was delicious. Room was a little cramped but everything was still nice.