Buffalo Marriott Niagara

Days before arrival, many attempts were made to call the hotel to simply ask to check in early upon arrival as we are not from the area. The number itself works to call, but you literally cannot reach a single soul. I tried calling over 30 times. The day we get there, we along with everyone else was told "there is a private event, you can leave your bags but you cannot check into your room yet as they are not ready." This was absolutely ridiculous and it's the first time I've ever experienced something like this when checking into a hotel, especially a Marriott. The front desk was also being very passive agressive and rude, which is shocking given they presented all guests with a very terrible check-in situation. I will never recommend this particular hotel to anyone in my entire life.

Our experience was actually terrible. Was told we could check in early, but were denied at entry. Couldnt check in after waiting in line for 45 minutes. Was told we'd have to do it after the Bills game. Got back from the game and waited another 1.25 hours in line before receiving our room key at 2.25AM. No explanation from anybody, but at least two staff members gave us different stories. Never again, Marriott.

Took so long to check in, room wasn’t ready until 6pm

Check in was horrible. Our room was not cleaned, the hotel was overwhelmed by the crowd of people coming to see the football game.

THe pool is the best