The Saratoga Hilton

Walking distance to town . Loved the pool .

The breakfast was not good. There was only one waitress with no d patience . She was very stressed out and needed help. Not at all worth the money and it’s was upsetting seeing her work alone and be so stressed . I was shocked not Hilton like . Won’t do that again.

Location

When we arrived, I requested a shower chair to be put in our junior suite. It was very expensive room. When I got back to the room that night, very late there was no shower chair. Due to a disability, I am required to use a shower chair for medical purposes. Also, the front desk told us that there would be a trolley available to take us to and from the racetrack, which, in fact, there was no trolley. At a hotel of that size the front desk should be aware of transportation as they do not have a concierge. I requested compensation for the lack of the medical necessary, shower chair and was told that a manager would get in touch with me. No one has gotten in touch with me to date.

Clean friendly staff

Breakfast was awkward. Seemed short staffed and most of the Buffett was burnt food. Other guests nearby had also complained about wait time for coffee or service. I selected to have breakfast included with stay and had received a bill for same separately so that lead to an awkward interaction.

location

it was ok

Nice staff