Langkawi Lagoon Resort Water Chalet

Lost money, the manager asked to go and report to police. Just a not so nice experience ever. Very downgrade hotel.

Too far from ‘civilization’. Have to drive 25min to Pantai Cenang and longer to Kuah town. I booked room for 3 with breakfast but only gave me 2 pax of (toiletries, towels and breakfast vouchers). Breakfast spread was miserable. Bread served was stale and found with mould. Not worth the 35RM.

We booked 2 rooms for our family trip for 3 nights, when we arrived around 3.15pm, the rooms not yet get ready, we wait for around half an hour! As I prefer to pay at hotel for my booking, the staff told me that their credit card merchant is offline, we only can make payment by cash, when i request to pay when we check out, the staff said the merchant cannot be fixed even 3 days later, this is my first time to experience the hotel only can accept cash, we need to go to withdraw few thousand man! I'm suspect the hotel do not have the credit card merchant! They only give one access card for each family room and Super deluxe room where mostly hotel give two access cards! Another funny thing is the telephone and TV devices only install when we get into the room! The room is smelly, toilet is dirty and there is a peanut size damage hole of the toilet bowl seat cover, the fitting is old and some of the cabinet laminate started peel out. It is really uncomfortable step in to toilet! The staffs at the hotel never great you and no smiling at all! The breakfast serve at the next door of the 5 star hotel restaurant which not much of food variety. The only good thing is they have good Wifi connection! How disappointed to pay so much on this old and non standard hotel!

Although the room is spacious, the condition of the room needed some maintenance and much cleaning. Once our room door was not closed properly after our return. We got a shock and thought it was broken into. Thankfully all things were untouched and we figured it could be the hotel staff who did not close the door properly after cleaning the room. We gave our feedback to the hotel.

This hotel was probably built in the 70s and is in need of a major overhaul. However, if you’re looking for a quiet beach getaway, this hotel suffices. It is about a 5-7 min drive from the airport (costs only RM16 one way by taxi) so it’s very easy to get in and out of the island. Food at the restaurant is relatively inexpensive (whether the in-room dining or the Middle Eastern restaurant). The hotel provides a complimentary buggy service to the nearby grocery store so that’s convenient if you’re looking to get some bottled water, drinks, snacks or even swim/beach wear. I went to Langkawi for a quiet getaway and didn’t want crowds, so I was quite contented to stay at this hotel and be on the small but quiet private beach. If you’re looking for more fun beach activities, go to Pantai Cenang (Cenang Beach), it’s more happening and is a little bit like Bali (without the alcohol and pubs).

The staff were friendly, polite and accommodating but the hotel was a bit rough around the edges...odd toiletries in the bathroom (bath soak but no shower gel, no hand was in toilets), cushions missing from chairs, pool bar closed and they only accepted cash for room payment. We got a huge discount on the room but if I’d paid the asking price I’d have been pretty disappointed. The staff seem to be keeping it together against many odds.