DoubleTree by Hilton Springfield

Staff was friendly. Restaurant in the hotel.

Staff was very friendly and facility was clean

Everyone was very nice. The place was beautiful. Rooms were very clean and comfortable.

The only thing that was really annoying was when the air conditioning running it was so loud.

The price was reasonable and the hotel was conveniently located for our purposes.

I booked 2 rooms well in advance through Booking.com. I have used this and other booking platforms many times both in the US and abroad. I have never had an issue of any kind. I was traveling with a couple, one of whom had multiple medical issues, to a family wedding. I left them in the vehicle to check in, get room keys and a the luggage valet. Upon arriving at the front desk, there were two stations. I greeted the closest employee who told me I would need to wait because they "were just switching over" without even greeting or looking up at me. The person at the second station said that she could help and I moved to that station. I gave my name, stated I had reserved two rooms and waited. She said she could not find a reservation for me. The first employee who was "switching over" popped up and said I probably booked at the Springfield, Illinois Hilton as opposed to Springfield, Missouri. I said I did not and he stated it happened more often than you might think. I pulled up my confirmation email from Booking.com. I shared it with them. I was told that wasn't "there" booking number and did not prove I booked at that hotel. I stated it had the address and phone number to that location. A third employee was now at the desk and inserted herself by stating "it could be a scam and they needed their own number". I told them I had an email directly from Hilton and there location with both address and phone number was on it. I proceeded to pull that email up. It was not accepted by them. I was asked if the reservation could be under any other name, I told them no. I was asked if I was a Hilton Club Reward Member. I told them no but a party member was. They asked for that name, which I gave but stated again I booked the rooms under my name. The third person stated I could avoid "problems like this if the person who was a rewards member booked directly instead of going through a third party booking".

The location of the breakfast is good as was the service. Coffee was weak and the omelette was not worth the price. Nor was the French toast.

The gravy for the biscuits didnt taste homemade.

Great location

The food at the breakfast was mediocre at best