Quality Inn Summersville - New River Area

Facility security doors were broken and provided no safety

we had a horrible experience we were giving a room with a broken door. The top hinge was broken when the door was open. The door fell and could not be closed without a lot of effort. It was a fire hazard. We were given a second room the floor was dirty. The air conditioner was broken. Clerk told us they were not responsible for the cleanliness of the rooms. We had to leave and they called the hotel next-door and told them not to rent us a room and they called the Hampton Inn across the street and told them not to rent us a room. This place is just dirty & wrong.Dont STOP ! Hampton Inn across the street. It was a beautiful place. They treated me right

Convenient. Helpful staff.

I suppose it’s fine if you need a quick stop. But the hotel is not that great. We had to stay in a separate wing due to our dog. Anyone could access that wing from the outside and some of the rooms were missing door knobs. The room we stayed in was very old and dated.

Floor in the room was dirty. Looked like it hadn't been vacuumed in awhile

We arrived to discover the Internet isn’t functioning. Then the card reader wouldn’t read my credit card at all and my wife’s card only after multiple attempts. Then we got to our room and the keys didn’t work; had to go back to the desk and try again. Staff were friendly and helpful; the tech just seems to need an overhaul.

I liked that they had free breakfast. I liked that everyone was so nice.

I didn't like the bathroom faucet dripping. I didn't like that we had to ask for more towels, as we were shorted some to begin with. I would like to see options for rooms that allow no pets. I turned out to be pretty allergic to the carpet, and had to get meds.