Crowne Plaza Milwaukee Airport by IHG

The two amenities I filtered by to find a room - free breakfast and a pool - we did not get. The pool was closed for maintenance, which I understand, it was just disappointing. I didn’t find any breakfast, free or otherwise. All descriptions said they at least have a breakfast buffet for a few, but there was not. Altitude Restaurant no longer exists, it seems. It also either smelled very musty in the main area where the elevators were or smelled strongly of air freshener, so I think they were continually trying to mask it. I have a child with medical needs and equipment and had to wheel him with me or carry him down to the front desk 3 times due to our room key not working, as I was unable to get into the room and call down there. The staff were nice enough, it just seemed like maybe they were stretched thin. I observed others having room key issues as well, so I’m not sure what was going on with that. The positives: parking is complimentary, location is very near to the airport, there is WiFi, a fridge in the room, and beds are pretty decently comfortable.

Room was filthy!! Bodily fluids on the curtains!! Told front desk and they replaced towels and didn’t clean. Will never stay again!

This Crown plaza used to be on my Favorite list. It has since been removed. The Bar/ Restaurant has been changed from American Cuisine to a blend of something else. Checkin was okay, the room was okay, the shuttle to the airport is a mix of mini vans and SUV types that just don’t cut it. The professional appearance of the staff is now replaced with jeans and what ever they feel comfortable. One elevator worked out of the two. Seems to be a shell of what it used to be. I’ll pass next time.

Crowne Plaza Milwaukee South (Airport) 14 January 2026 For several years, the Crowne Plaza Milwaukee South (Airport) was my go-to hotel when traveling for business and personal trips. I consistently felt at home—the property was clean, the staff was friendly, and the service was reliably top-notch. Unfortunately, following a change in ownership, the experience deteriorated dramatically—almost as if a switch had been flipped. My charges were mismanaged, facilities were frequently out of service, the airport shuttle became a constant problem, and staff interactions were, at times, rude and unprofessional. I am willing to overlook issues once but experiencing these problems again while traveling with my spouse was enough. We have since agreed to find alternative accommodations for both business travel and vacations. I do not typically write negative reviews; however, the decline in service and overall management was so significant that I felt compelled to share this experience. What was once a dependable and welcoming hotel is no longer so. My recommendation: drive by and choose another location

By far, the dirtiest and most run down Crown Plaza I've every stayed at. The furniture and decor is not only dirty but broken and stained. The TV had a distracting blue hue and needed to be replaced. The gym has decent cardio equipment but not towels, no cups, no tissue and no weight machines. The wifi in my room worked when I arrived but went out around midnight and despite spending some quality time going back and forth with the front desk, could not be fixed. They did move me to a room on the first floor where in worked and the woman at the front desk was nice but had no idea what she was doing. The Altitude restaurant was terrible (avocado toast). Best part was it was only $100 and the shuttle was on call and there within five minutes.

At check in the front desk attendant started with telling us the room reserved for us was unavailable because it was out of order. She would’ve sent us away if another staff member who was leaving for the night didn’t stay to help her figure out what room to put us in. The room was dirty, Stains running down the wall. No hand soap or shampoo, conditioner, or body wash was in our room. The pool area was horrible. The bathroom in the pool area was covered in rust. The hot tub smelled like mold and stuff was floating in it. I couldn’t wait to shower off. The breakfast in the morning was pretty bad. Not included with the stay and I’ve had better continental breakfast. They had a coffee lounge that was very good and the staff at the front desk did her best to handle concerns. They refunded half our stay. Would strongly recommend staying somewhere else. This year’s ago was a nice property that they let go. Housekeeping here is awful

Great

Would not go back the lobby is deceiving.the staff was rude and short when we asked questions. The room was dust and we were afraid to turn down the covers. Also when booking it was supposed to be $188 with fees $230 and we were charged 272 .

Na

Only thing wrong with it the tv didn't change channel that they took care to fixed in the tub shower faucet was leaking other than that the hotel was fine