President Abraham Lincoln Springfield - DoubleTree by Hilton

A pack and play is not a crib. So when I arrived I was surprised to see a pack and play in our room instead of the crib I was promised by the staff. Had I known this I would have made other sleeping arrangements for my baby. Also, the bathtub lining was severely chipped throughout. Leaving us no way to properly give our baby a bath. Also, one of their elevators was not working which caused us to have to wait for 15-20 minutes to get to and from our room. Some guests even started using the service area due to the long wait time. There are no hotel porters so you have to bring your own bags up to your room. However, they only have 2 luggage carts which made checking in and out a headache, especially during peak times. As there were long wait times to use one (30+ minutes). They do not have parking available for guests on the premises which is another inconvenience. You have to pay daily in the state owned parking garage next door. Overall a terrible experience, no where near an experience that I would traditionally associate with the DoubleTree.

The ballroom chandeliers were beautiful.

Great rooms, beautiful lobby. Staff very helpful.

Hotel is older But in excellent condition. Staff very friendly and helpful. Beds are very comfortable. We used the van shuttle it be picked up and taken to the train station. It’s a great service. The drivers were very helpful and friendly. We will stay at this hotel again next time we visit Springfield.

There was a rod sticking out from the bed frame. Safety hazard - yet housekeeping had to know about it. Drunk person prowling the hall and making bird calls. He knocked on several doors including mine. The double room was small.

Excellent location! Walking distance to Lincoln's house, downtown restaurant, etc.

very good except about 9am pool area had not yet been cleaned with no fresh towels and the water was too cold in pool to enjoy

Not sure what is worse, that this hotel is kind of gross or that it is the best hotel in downtown Springfield.

The location was fabulous. We could walk to many of Lincoln attractions. That said, the hotel was outdated and less than pristine. We called and asked for housekeeping to come, and while they replaced towels, etc., they didn’t make the bed. There was no refrigerator in the room. The carpets throughout the hotel were stained, and there was mold in the bathroom shower.

It is perfect for the Memorial and the BOZ Center is right next door.