DoubleTree by Hilton Denver - Westminster

Lobby under construction, room hotter than Hades, I had to buy a fan just so we could sleep, bar and restaurant nothing like I expected, the room is a cracker box, had to change rooms as the "mountain view " side was 50 feet from an 8 lane interstate that roared constantly mostly because the window was broken. The place is worn out and selling it as a 4 star hotel is a joke. Suggest selling it off to La Quinta or some other 3 star brand so unsuspecting guests like me can manage expectations. On the plus side Pat at the front desk and the entire staff were wonderful, the room and lobby were very clean, and there was plenty of parking. I also really liked the cookies 😊 Bottom line is that I was disappointed upon arrival and immediately tried to change hotels but I was trapped in the Expedia nightmare…that part was obviously on me.

The air conditioning didn’t work and the bathtub did not drain. Spoke to multiple rude staff who said they were working on the AC. 3 days of our trip we didn’t have properly working air conditioning. View was nice, location next to highway was nice.

The first room I was put in smelled like smoke. Not the hotels fault. I was switched to another room. Room was hot. No matter what they did it didn't get cooler. I was actually told to open the window a bit for circulation. WHAT? I was right on the roof & saw a few men out there working. I'm traveling alone so NO I will not open the window! Maintenance man brought me a box fan to use, which helped.

the ac didn’t work even after they fixed it, room was hot

We showed up at this dated hotel with a reservation for a king bed. We were told they did not have a king bed for us, they only had two beds. Then we got to the room and the air conditioning was not working well, we were told they were having a problem and offered us a portable fan.They were not sympathetic to to our situation, blamed hotels.com for overselling our bed type. When we finally found a phone number for hotels.com, they blamed Double Tree and said they would try to get us a refund. Just got an email, no refund. DO NOT book through hotels. Com if you want a hotel to honor your reservation and do NOT stay at this hotel, it needs updating badly from the decor to their air conditioning units. Double thumbs down all around!!

Rooms are so hot. They use a swamp cooler for their hotel, making the room, hot, musty, and humid.

Although recently "renovated", this property has gone downhill with respect to the cleanliness, customer service, restaurant food quality, and property condition. Some of the staff was friendly and polite, but others were not. Also, the rooms are only partially renovated, and we did not see security on the property during our 5-day stay.

Room was nice, highway noise was very loud at night.

Great convenience

Ac wasn’t working after hours but front desk was very helpful about getting a fan or offering to switch rooms