Executive Inn & Suites

I arrived in Houston on a layover. I was extremely tired. I entered the room there was no pillow cases on my pillows one of thr pillows was stained with something possibly blood. The room was full of bugs. I told the lady at the front desk she told me house keeping was gone for the night. This didn't help me since i was only in town for one night. I wouldn't be returning to that hotel again.

So many roaches I couldn’t count. On the toilet, sink, bed, floor, wall, etc. staff was nice. People often stand around outside of buildings by parking and entrances. Had ppl knock on door that work there. Door and kitchenette wall look horrible. Missing paint, marks , and stains.

Pictures for this property only vaguely represent the actual hotel. Place is very run down, full of people who live there, very unsavory tenants. In our 2 night stay we heard multiple fights outside our room, AC in the hallway didn't work. Hallway was also undergoing renovations right outside of our room and we were told not to step on the tiles being placed making it where we couldn't enter or exit our room. The pool was closed, the grass was overgrown. The AC filter in the room was so clogged with dust and so nasty that it looked like shag carpet when pulled out. We had to clean them just to have the AC work decently. The beds were very hard and uncomfortable. Some of the electrical plugs didn't work. Paint was peeling on the walls. Some of the lights didn't work, and other light fixtures were cracked and/or damaged. Room had an odd smell. Bathroom again was nothing like the pictures having an old and rather nasty bathtub instead of a walk in shower. Stains on the ceiling and walls in the bathroom. Floors were so dirty that walking barefoot would turn your feet black within just a few steps. Desk staff were informed and only said "Oh I'm sorry" as if they didn't care. Ice machine on the bottom floor was broken. Laundry facilities were "closed for maintenance" but obviously were never opened. Swimming pool looked ok but was "Closed" with no reason given. Heat in the hall going to the upstairs ice machine was brutal and the smell was awful. Worst hotel I've ever stayed at.

(The air filters look like they have not been cleaned in years. In the afternoon t2cthe front desk lady there on Monday August 5, 2024 was very rude and would not warm up our food knowing our room did not have a microwave.

Very dirty, would recommend another place. Save your money, spend a lil more.

They are in the middle of remodeling so a few things can be excused. But yhe dogs barking so loud was annoying.

Good

Room service came to the room, I asked them to comeback later, they never did. Killed two roaches while there. You had to navigate through mud on the sidewalk to get inside using the back entrance.

I went to this place to stay for one night. The first room I was checked into (128) had roaches falling off the walls as I walked through the front door and turned on the light literally. I went down to the front desk explained what happened, the guy at the front desk asked me if I wanted bug spray to take care of the problem MYSELF. I responded with excuse me I at least need to be placed in another room and we’ll go from there. I go into the next room that they give me which was room 219 walk-through the door and it was the same situation roaches falling off the walls yet this room I checked the bed. There are blood stains all over the sheets and burn marks I promptly left the hotel after that, and I simply asked for a refund. The front dresk tried to act like there was no big issue with roaches being in the rooms. There was hotel doors that were kicked in with crime scene tape all around the doors. I felt extremely disgusted and unsafe in this hotel for maybe the 10 minutes that I spent in there. There was many drug deals going on inside the hotel as well as full of very sketchy people. Also, when I contacted Hotels.com for my refund the hotel, tried to lie and say that I checked in early although I checked in at 4PM and check in time is 3PM. Trying not to give me my money back. But I chatted with Hotels.com and I was able to get a full refund after threatening to go to my bank and dispute the charges. DONT STAY HERE, especially is you have children.

Front desk staff is fine, hotel proximity to airport for an early flight was the only reason for booking. Turns out I could not sleep due to roaches crawling on the table and bed. Bathroom was Dark dark, so I skipped that also. If you are looking at this place skip it and sleep in your car