Red Roof Inn & Suites Wilmington - New Castle

The room

Staff lied to you and did not return money as was told by staff after I didn't want the room $658 they only returned $75

This is not a great place to stay. Despite it being 'smoke free', our room smelled so bad that we had to get some Febreeze just to tolerate it for one night. Our refridgerator looked like someone had shot pellets at it. I'd never stay there again.

I stayed at the red roof inn on September 27-29 2025. The place was terrible. There were only 2 towel sets. I have never stayed in a hotel that didn’t have atleast more than 2 towels. I checked in at 7pm Saturday night. After settling into my room I asked for towels about 10’mins later. I called the front desk the receptionist says that the laundry is full and if she can find some she would bring me towel. She never came so then I went to the front desk to ask again. I was told that the manager on duty had the key to the laundry room. She said she had to wait for him to come back and she would bring me the towels. The trowels never came. The next morning came housekeeping came to the door I asked for towels they said they would be back with them in an hour. Again no towels. Hour went past still no towels. At this point the maintenance supervisor was out there. They said it was a delay with towels because the laundry wasn’t done. I waited 3 more hours. My husband and I took a nap and everything. They finally knocked on the door and brought me a sheet set not towels. After asking for towels again they said they would be back again. Several hours later the housekeeper finally came back with towels but only 2 sets after I asked for extra. I waited literally 22 hours to get some towels. Worse experience of my life. They apologized and blamed it on the laundry being full. I told them I’ve been waiting for 22 hours I just wanted to take a shower.

Not clean, while hotel smells like pot. Beeping noises going off all night long. Very long check-in process. Would not stay here again or recommend.

Very poor and bad breakfast

Area and room was clean

The lady at desk had a smart mouth and they always never have enough wash clothes

Nothing

Nothing because I wasn't able to stay

The front desk staff was very professional and friendly housekeeping was exceptional very pet friendly