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5.8 / 10 Guest Rating

The Plaza Inn & Suites

931 Dual Highway, Building A, Hagerstown, Maryland, 21740, Hagerstown, US

The Plaza Inn & Suites - main view

About the Property

Discover comfort and convenience at The Plaza Inn & Suites, your ideal retreat in Hagerstown!

Recreational Amenities
Unwind with our fantastic indoor pool and enjoy seamless connectivity with complimentary wireless internet throughout your stay. Dive into fun or relax in your room after an exciting day.

Business and Event Facilities
Whether you're planning a corporate meeting or a special event, our hotel boasts 2400 square feet of versatile conference space, complemented by three fully-equipped meeting rooms.

Accommodations
Relax in one of our 145 air-conditioned rooms, featuring flat-screen televisions and private bathrooms with complimentary toiletries. Enjoy the convenience of desks, free local calls, and all the comfort you need.

Make your reservation today to experience the perfect blend of leisure and business at The Plaza Inn & Suites!

Facilities & Amenities

Free WiFi
24-hour front desk
Elevator
ATM/banking
Conference space
RV, bus, truck parking
Free self parking
Snow tubing nearby
Free RV, bus, truck parking
Housekeeping on request

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 9:00 AM to 9:00 PM.This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room, 1 King Bed, Non Smoking - Photo 1
Standard Room, 1 King Bed, Non Smoking - Photo 2
Standard Room, 1 King Bed, Non Smoking - Photo 3
1/3

Standard Room, 1 King Bed, Non Smoking

1 King Bed462 sq feet Internet - Free WiFi and wired internet accessEntertainment - Flat-screen TV Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Desk and phoneComfort - Air conditioning and heatingNeed to Know - Housekeeping on requestNon-Smoking

43 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
TelephoneAir conditioningHair dryerDeskPrivate bathroomHeating

DOUBLE KING BED NON SMOKING

Non-refundable
Room Only
20% OFF$92.35

$73.88

Includes taxes & fees
Standard Room, 2 Double Beds, Non Smoking - Photo 1
Standard Room, 2 Double Beds, Non Smoking - Photo 2
Standard Room, 2 Double Beds, Non Smoking - Photo 3
Standard Room, 2 Double Beds, Non Smoking - Photo 4
1/4

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds462 sq feet Internet - Free WiFi and wired internet accessEntertainment - Flat-screen TV Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Desk and phoneComfort - Air conditioning and heatingNeed to Know - Housekeeping on requestNon-Smoking, pet friendly

43 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
TelephoneAir conditioningHair dryerDeskPrivate bathroomHeating

DOUBLE TWO DOUBLE BEDS NON SMOKING

Non-refundable
Room Only
20% OFF$92.35

$73.88

Includes taxes & fees

Guest Reviews

5.8
Good128 verified reviews
AI Summary

Guests highly rate the walking distance to shopping and food and frequently praise the friendly staff.

Categories

Cleanliness3.3
Service8.7
Location7.3
Room Quality5.2
Amenities4.3
Value for Money6.2
Food and Beverage6.3
Overall Experience5.2

Select topics to read reviews

K
Karen
Verified booking
partner
Standard Room
Stayed in May 18, 2025

"Exceptional"

10.0

Nice staff members. Very accommodating.

Helpful?
M
Marlon
Verified booking
Standard Room
Stayed in May 11, 2025

"Exceptional"

10.0

Great experience

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in May 4, 2025

"Call to verify before you book.."

4.0

On the website this hotel had everything I was looking for. However after checking in I found out otherwise. Indoor pool was not heated as stated and could have been cleaned out. No ice machine but they was able to give you a bit of ice from there ice maker. Website said free breakfast only to find out the next morning with a hungry teenager that they no longer provide that. Oh and when we asked why side doors to the outside were locked we were told to keep people from coming in and sleeping in the hallway.

Helpful?
P
PeterusUS
Verified booking
review category business travellers
Standard Room
Stayed in Apr 29, 2025

"Bad"

1.0

Nothing

Water not hot No microwave Tv inop Very noisy and people hanging out in halls

Helpful?
D
Donna
Verified booking
family
Standard Room
Stayed in Apr 27, 2025

"Exceptional"

10.0

Beds weren’t comfortable! , we needed more towels and had to pick them up, instead of house keeping bringing them!

Helpful?
J
Janese
Verified booking
Standard Room
Stayed in Apr 25, 2025

"Good"

2.0

My daughter stayed a long stay and they were to return the deposit still didn’t receive it!! This happens here often

Helpful?
A
AmberusUS
Verified booking
family with young children
Standard Room
Stayed in Apr 18, 2025

"Fine if u like sketchy hotel with crackheads galore"

5.0

Room was ok

Too many crackheads and drug dealers

Helpful?
R
Rinkes/shawusUS
Verified booking
family with young children
Standard Room
Stayed in Apr 14, 2025

"Passable"

5.0

The room was clean. It had 2 beds, a mini fridge, tv and I requested a Handicap shower. Two of the staff was friendly and got us whatever we needed if we called to requested. The lobby was nicely furnished with new. We are Thanking Miss Karen n the night staff gentleman for the kindness they showed us.

They have one woman staff that was rude. She does not have people skills. When we were telling her about the incident in our bathroom she said real loudly, "WELL SUE THE HOTEL" That shows how much she cares about working there!!!! Thank goodness no one was checking in or out when she said that. I think she needs to find a new job. 😡 The pool was not heated as it says in the "About Us" That was like 9 years ago. The pool needs to be drained, sanded down, sealed and repainted. They DO NOT SERVE BREAKFAST. So be sure to bring a small pot or instant coffee if you drink it when you wake up. If you do get a handicap shower, I would not recommend using the seat in the shower. Itz short for a child, it does not adjust to height. Which I suggested the day we were leaving. Also bring a cooler with ice because they've been under new management for 9 years and their ice machines are not hooked up to produce ice. Oh and the beds ARE NOT QUEEN BUT FULL Size This is now under new management/owners. And the "ABOUT US" was from back 20 some years ago. This can be a great hotel to stay after and only after they get it up to par. Itz a good place to sleep if only for 1/2 nights. And stay in the back of this hotel because you won't hear the traffic

Helpful?
A
Ashley
Verified booking
family
Standard Room
Stayed in Apr 13, 2025

"Good"

4.0

Indoor pool was far too cold to swim in. There was no breakfast. They didn't have a roll-away bed. The room phone didn’t work. Luckily we arrived later in the evening and left early in the morning and only needed a place to sleep.

Helpful?
R
RonaldusUS
Verified booking
family with young children
Standard Room
Stayed in Apr 8, 2025

"Pleasant"

6.0
Helpful?
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