DoubleTree by Hilton Mahwah

Considering that this was a replacement hotel due to some else’s snafu even though room was ordered thru Expedia over a month ago. This hotel and staff went out of their way to welcome us and change our room the following day back to the roll in shower room request we had originally booked.

Old run down hotel, toilet didn’t work.

The room key did not work, the facilities were shoddy, bed saggy, the staff unprofessional.

Did not have my reservation. Took forever to sign in then I was given a room that was already occupied. No coffee in lobby in morning.

. This hotel has a beauty parlor, a restaurant, and desk for renting cars that suggests that at one time it was a nice full service hotel. However, the hotel’s maintenance scheme have not kept pace with these aspirations. The walls in public areas all look like they need painting and woodwork was scuffed and dinged. In the room where we stayed the wall had a large black streak or scratch and the furniture was scuffed. The air conditioner was wildly unequal to the task of lowering the temperature in the room substantially though it quite hot this week. Despite the threadbare quality of the facilities the room itself appeared neat and clean. This is a place I would stay again if the price was right, but it would be nice to see it restored and refreshed.

RIPOFF, RIPOFF, RIPOFF. . . Advertised as a suite, BUT IT WAS ONLY A BIG ROOM, BOO! My party absolutely requires a suite, and this was a major disappointment. Room was clean; however, hallway carpeting was dirty. Staff was pleasant and accommodating.

Everything was fine. Disappointed restaurant was not open.

I stayed here with a family member. The hotel is nice, there were a couple of issues but more importantly they were solved promply, professionally and with consideration for our needs. Howard S., the hotel manager is a very smart and sensitive manager, and that is a rare quality in today’s corporate hotel environment. I am sure that anyone who would visit this hotel, will find themselves in good hands with the leadership here. The rooms are clean, The coffee is quite good, and it is a convenient location. Reasonable prices add to the benefits of staying here.

Great stay