Hampton Inn & Suites Syracuse North Airport Area

Nice and beautiful place. Nice breakfast

The breakfast had a great variety and the staff were friendly there was great options at the snack area that you could purchase after hours which worked great for after our concert and the room was nice

The hot tub didnt seem to bubble enough but was still nice and hot and did the trick

This hotel may have been the most clean, comfortable hotel we have stayed at in a long time. It was pristine! I usually don't feel comfortable enough to walk barefoot in a hotel and this one was so clean, it felt like home.

N/A.

Everything was mostly good. But we had a connecting room and the people next door were smoking weed constantly and the smell easily passed through the connecting door. The front desk was kind enough to switch our room which was great. Sucked having to move all our stuff though.

Clean and well kept. Coffee 24 hrs in the lobby . Water bottled courtesy of the hotel. Very good breakfast.

May be enforce the use of key cards by guest to use the elevator going up for security reasons.

Hotel itself is fine - typical Hampton Inn. In fact I’d just said to my wife “I’ve never had a bad experience at a Hampton.” Spoke too soon. I prepaid for a night through Expedia for a young colleague of mine who does. Or have a credit card. He was supposed to arrive at 5pm. His flight from Philadelphia was cancelled and he had to rent a car and drive 5 hours to Syracuse. That night before I went to sleep I went to the front desk and explained the situation. The man who was at the desk was quite helpful and said “no problem, I’ll make sure his keys are ready when he gets there.” I woke up to find that he had to sleep in his car! He arrived at 2:30am and the night staff turned him away because he could not give them a credit card for incidentals. It’s our policy they say. I asked for a nights credit to offset the ridiculousness of making someone sleep in the car when the room was prepaid! Sorry, you booked through a third party they say. What a joke this place is. I run business, I understand policies and procedures. But I also understand human decency and kindness. Severely lacking at this Hampton Inn.