Aloft by Marriott Miami Dadeland

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Centrally located to the airport and University of Miami

Worst hotel staff ever. No one’s ever at the front desk to help. Stood at the front desk for over 30 min waiting to be checked in at 11 pm at night. Three workers were there but no one acknowledged the line of folks waiting. Tons of people overbooked and people’s rooms weren’t clean. Complete shit show.

We showed up to check in at 8pm. They told us they could not let us in our room because there were maintenance workers in our room repairing the AC. Despite there being other available rooms, they would not move us to one of the available rooms because they told us they were already assigned to other guests who had not yet checked in. They told us, “sorry, the hotel is not first come first served.” They offered no help in procuring us another room at a nearby hotel. As we were already late for the wedding welcome dinner, we were forced to change in the lobby bathroom into our wedding attire. As we were both guests of a wedding room block and Gold Elite Marriott members, we cannot believe we were treated so poorly in this situation. I have never had such an appalling hotel check in situation. They ultimately could not give us any estimate for when the AC would be repaired and our room would be available, so we decided to cancel our reservation and seek another hotel with an available room on our own. We ended up having to pay 4x the original cost of the hotel reservation because the new reservation was so last minute. I am embarrassed for this hotel that they would treat guests this way.

Location was good.

Pillows and bed lacked comfort.

Our go-to at least o e night a month from Port Saint Lucie…tremendous value and location next to Dadeland Mall.

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El personal y tiene parking gratuito

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