Delta Hotels by Marriott Burlington

Staff was friendly and courteous. Room was comfortable. Room was quiet. Parking was convenient. Duke's breakfasts were wonderful. Kitchen was well-supplied.

The room I reserved online---a King Suite--was not available when we checked in around 9:00 PM (although we had notified the hotel we would be arriving in the evening). I was especially unhappy since we were celebrating our anniversary. The manager was apologetic and offered me a 2 double-bed suite instead, PLUS 20,000 bonus points and breakfast vouchers for our 4 mornings. I agreed on that basis; I had paid a premium for the King suite, and was disappointed about the room change. Instead, I was credited only 10,000 bonus points, really unfair, since I agreed only on the basis of what the manager promised. I expect her word to be honored, as this is basic customer relations.

We had room service for Breakfast and the part of our order that came was good. Few items were omitted from the order placed.

Biggest issue was the bathroom which was very tight. The bathroom tub had a saftey bar but the bottom of the tub had no safety traction strips which caused it to be very slippery. As I am recovering from foot surgery this was a severe problem and I ended up falling. Was a very dangerous situation.

Meals were great. Was nice to be able to walk to the convention center for a conference. Not a great road to cross to get there but it worked out well.

The staff was incredible! The room was spotless! Would definitely stay here again.

The staff was nice and the room was clean.

The hot tub has no jets.. I was told it’s a hot tub not a jacuzzi and that is the biggest question people ask. Kind of an indication it doesn’t meet expectations. Also, was told breakfast was not included. I showed my reservation which indicated it was and they gave vouchers. The waitress was not happy when she saw them. She was a little curt to us but the food was excellent! When we were done she said you can go. I said we will leave you a tip because the way this went down I bet people don’t tip. She looked at me smiled, said yeah not usually. I don’t think customers or waitstaff should regularly be put in that position.