Crowne Plaza Seattle - Downtown by IHG

I have been holding off on this review in order to give the Crowne Plaza Seattle time to do the the right thing, but so far that has not happened. Last month we took an Amtrak train trip from Chicago to Seattle and spent one night at this hotel. We booked our room with a PREPAID hot breakfast, but when we arrived at the dining room the next morning we were advised that they were not able to serve a hot breakfast because there was a "gas problem" in the kitchen, and that the only option was the cold yogurt bowl which cost $57.29 for two including coffee. When we checked out of the hotel an hour later we discussed this with the front desk and while they knew about the issue and they apologized for the problem, they were not able to immediately credit our hotel bill because it had been paid through the tour operator we used to book this trip. We accepted that logic assuming that it would get resolved within a couple of days, and the front desk arranged for a "free" Uber ride back to the Amtrak station (we still tipped the driver). Now, a month later, the tour operator has advised us that the hotel claims that there was NO PROBLEM with their kitchen that morning and that they did serve a hot breakfast. I have a copy of the bill, which I signed with the notation that there was "NO HOT FOOD." Hopefully the hotel will eventually make this right. Hate to think this is typical of all IHG properties.

The room was very comfortable and clean. The lady attending to our room was very friendly. We found all of the staff in the hotel very friendly and helpful.

Just wasn't clean enough

I enjoyed our stay at Crowne Plaza & would definitely stay there again! It was clean & comfortable, had nice view of the city, good inside hotel restaurants (especially for breakfast)! It was close by all the sites & the staff were so friendly and amenable --- it was great!

The high tech elevators are amazing. We were bit confused at beginning and liked it a few days later.

The Crowne Plasa is right downtown in the middle of many other hotels and businesses. They are located right off the Highway 5 exit on 6th St. Many uber drivers are available in downtown Seattle and when you call for a ride they show up in 1 minute. The Crowne has a great breakfast buffet, along with regular breakfast and dinner dining. It was easy to use their room key automatic elevator that takes you up to your floor. We stayed on floor 32 and had a beautiful view of Seattle. I will stay there again when we return to Seattle.

Great stay from the moment we met Eric at reception. He gave us a map of the area and recommended some local restaurants. Friendly staff, great view

Ymca being next door caused a lot of beggers at night

Very friendly staff~~~

I went with my family to stay after a cruise for 1 night and was very quiet, clean, affordable and the front desk were ver attentive.