Wyndham Garden Hotel Austin

Location

That the room had no refrigerator nor microwave oven.

Location

Housekeeping, lack of amenities such as microwave oven and refrigerator

I was quite surprised with my experience, so here goes…I checked in on the afternoon May 12th and left on the 14th, 2026. First of all, when I got into my room, there was a filthy cleaning rag left on the chair. Not a big deal and If that was it, it wouldn’t have bothered me, everyone makes mistakes. Now it’s time for dinner!. I was excitedly told that the ribeye steaks and the adjoining restaurant were incredible! Well, what I got was an under seasoned, overcooked, hunk of meat that resembled roadkill. It was gray and fatty and not anything that should be served at any restaurant! I also ordered a large side of fries to go with it. What I got was a small Styrofoam container with EXACTLY 10 fries. Now for the service: I sat at the bar and ordered a soda while I waited. The bartender seemed to not understand what “Sprite” was and I needed to point out the soda gun to her and what it was. To be fair, there may have been a language barrier there on her part, but it just adds to the whole lack of customer service, particularly when I finished it, my glass just sat there needing a refill, and that would have to be the first time I’ve ever experienced that anywhere in the United States. Not wanting to eat dinner there again the following night, after working all day, I decided I’d get something simple at Walmart to eat in my room. I Went to the restaurant again, to merely ask for a plastic knife, fork, and salt and pepper ( that I was provided with the night before) and was flat out told that they can’t help me. Quite taken aback, I decided to go to the front desk. The lady there had a major “ I don’t give a sh@t” attitude and suggested I go and ask the bar. I then asked her if she could simply go to the breakfast area to get me some plastic wear so I could eat my dinner, and she reiterated that she couldn’t help. Exasperated, I asked if there was any salt and pepper for me in this entire building? She stated again that she couldn’t help because apparently the bar/restaurant is not actually affiliated with the hotel. Returning to the bar AGAIN, I politely asked the lady once more for help, and she quite rudely told me that I couldn’t be in there with outside food, when all I wanted was a plastic knife and fork and some salt and pepper!. She grumpily told me “You’ll have to wait a while“ Even though it was the place that I got a plastic knife and fork the previous night. Fed up, I decided to drive a 15 minute round trip to Dollar General to get some plastic knives and forks, and salt & pepper; the service there was great! Returning to my room, I’d also noticed, my room had been cleaned, even though I had a “do not disturb” sign on the door. Shout out to Walmart and dollar general For your excellent customer service. I knew I should’ve stayed at the courtyard by Marriot

The location is close proximity to downtown Austin.

The rooms were so stuffy and humid. The AC wasn’t working too great. The restroom was smaller than most other places I’ve stayed.

Localização

Banheira entupida Parafuso enferrujado saliente no box Corredores e quarto mal cuidados Hotel precisando de muitos reparos

No breakfast included. Maintenance staff and maid service were very nice. Reception desk were not welcoming

Room tile poor condition Reception at check in desk not friendly actually ki d of scary

Affordable, central and nice hotel with swimming pool. Clean and nice rooms.

We hebben ons erg fijn gevoeld in dit hotel. Iedereen was vriendelijk en behulpzaam. In het hotel zit een restaurantje waar je heerlijk kunt ontbijten en lunchen.

Toen we aankwamen rook de kamer een beetje muf. Gelukkig kon er een raam open.

The toilet was very low to the ground, especially for my husband. He is 6 feet tall. That's the only thing that wasn't good.