Sunrise Villa Ubud

Everyone very helpful especially Adi at front desk is really helpful.. Room is huge, really clean, own kitchen and great area on Terrance looking over jungle. Really quiet at night.

Nothing

Breakfast was very good. Bed and room was very good. Bedding was fresh and clean. Balcony was amazing though needed a good sweep. Garden was beautiful. Pool was not easily accessible because of steep steps.

Bathroom was dismal compared to the beauty of everything else. There was a strong odour of grey water emanating from the plumbing.

A beautiful room and pool over looking the jungle, so relaxing. Staff were wonderful, delivering a delicious breakfast to the room each morning. There was bottled water available in the room. They organised a taxi to pick me up at the airport for about $40AUD. Nice quiet area with some good restaurants, about 20 min walk into the centre of ubud.

Friendly helpful staff. Moved me at my request from the Queen Suite due to the air-conditioning not working and the fan kept going off. Very happy with my new room. Sons happy with theirs. Breakfast was plentiful and delicious. Spent each day in the pool down in the jungle.

Big steps down to the pool, but I had my son's to help Good way to get fit.

Good points Sunrise arranged airport transfer. Reception staff were friendly. Good view. Not far from ubud (uphill). Bad points Checkin office closed upon arrival & taximan had to contact the host to ask about room info (wiFi password/facilities). When we wanted to shower, we had no hot water as the gas cannister that fed the boiler was empty. We had no contact details for the host so had to call the taximan for help. Room was very loud, we heard EVERYTHING from other guests. Also the air-con units were located next to our room, so if other guests had their air-con on, it was loud. outdoor bathroom often had bugs/cockroaches and smelled of drains. On arrival our towels smelled damp (and were not changed during our 6 night stay) & the soap dispenser & toilet paper ran out & were not replenished. Our room had a kitchen, including a stove & cutlery. There was no pan/kettle to put on the stove so this was redundant. There were bugs in the water dispenser. A daily breakfast was delivered to the room, which was nice. The actual timings of delivery Vs requested time vary by 60-30 mins & food might be cold. Wifi only worked on the patio. There weren't always staff around, but lots of random people knew where we were. Example: the airport taximan suggested an excursion. We paid the guide the agreed price but after dropping us off he came to our villa room to ask for more money which was intimidating & we weren't sure how he knew which room we were in. It felt unsafe

This is a lovely place to stay. I had a panoramic room and the view was lovely. Large room, large balcony, lovely relaxing pool and so quiet even though it wasn't far off the main road. I would definitely recommend for a stay in Ubud

For a 3 star and the amount you get for your money - excellent! Would definitely stay again. Lovely breakfast and very nice staff. There were a few little bits that could do with improving, the bed sheets smelt a bit damp and the bathroom tap sprays out at a funny angle getting you wet if you’re not careful. It’s also very steep stairs to get down to the bottom room, not a problem for us but if you were less mobile this would be a problem. Regardless, it’s got a beautiful pool and view overlooking a jungle valley, would recommend

Clean rooms, amazingly friendly staff, nice location with great view

Had to cancel our accommodation on arrival due the huge amount of steep stairs to our room. The room was excellent and the staff were friendly and helpful and understood the medical issue (knee replacement) with the steep steps to the accommodation . Cannot fault the staff but recommend good knees and fitness to stay here.