Delta Hotels by Marriott Sault Ste. Marie Waterfront

As a loyal Marriott customer, I typically prefer to stay within the Marriott group of hotels, with Delta Hotels being one of my top choices for their premium standards. Unfortunately, my recent stay at the Delta Hotel in Sault Ste. Marie, Ontario was extremely disappointing—easily the worst experience I’ve had at any Marriott property to date. From the moment I checked in, it was evident that this hotel is in serious need of upgrades and renovations. The room I was initially given had worn-out furniture, stained upholstery, and a strong, unpleasant smell of urine coming from the bathroom, which raised immediate concerns about cleanliness and hygiene. The condition of the room was unacceptable, even by the standards of a budget motel, let alone a premium Marriott-branded property. I returned to the front desk with my luggage to request a better room. While the staff did assign me a different room, it was on the ground floor, right next to the Boardwalk. Unfortunately, the constant foot traffic and noise from outside made it impossible to get a good night's sleep. To make matters worse, the front desk staff was neither empathetic nor particularly helpful in addressing my concerns. I do want to acknowledge that Manager on Duty, Rose, made a sincere effort to improve the situation, but it was clear that she was limited in what she could offer, given the overall condition and limitations of the property. In summary, this hotel does not meet the standards I have come to expect from Delta or any Marriott property. I will not be returning to this location and would strongly urge Marriott to review the condition and management of this hotel.

Excellent

The TV's could be better. Sometimes I have to request for a TV service worker to come to my room to reset the TV. Also the rooms need a microwave

Beautiful location right on the river.

Beautiful location on the river. Take a walk on the boardwalk. Staff and atmosphere really nice.

Comfortable beds

In need of a renovation

All good especially the location

床品不错

介绍里写的150-180cm的床，实际只有queen size，非常窄，两个人睡很拥挤。 房间也很小，性价比很低。早餐要收费，很贵，不值。