DoubleTree by Hilton Charlotte City Center

The personnel, distance from venue, although I was told when I called to make reservation that the covered walkway was very accessible, then found out it was actually farther away than walking outside to get to it, restaurant Sobra across the street!!!

We never saw any breakfast. All we saw was a restaurant. Weren’t happy about the parking garage being so far away & having to pay extra for it. The beds were very uncomfortable….felt like sleeping on a concrete slab.

Perfect location. Very clean.

Being so close to event center & downtown, was able to walk everywhere. Staff was very friendly and helpful!

The curtains in our room wouldn’t close all the way so there was a light shining directly onto the bed throughout the night.

Bathrooms and most of the staff was nice other than one particular manager

When we returned from a concert , our room key would not open our door and we had just walked a mile and been out all day long . We called the front desk and they told us to come down to get a new key , so we did. After getting the new key, we went back up to our room only to find that the key wasn’t responding and we were still locked out. We were told that someone would be up to help us out but we waited a while before someone actually came but before they came up to help us my wife called the front desk and apparently wasn’t spoken to very politely or professionally as she was hung up on out of frustration from a manager. (He was very short that’s all we know ). Most of the other staff was helpful but we waited at least an hour to get in our room it seemed like so that was unfortunate. The hotel is rather nice though .

comfortable bed. Clean, starbucks in lobby. Great staff.

no hot tub or pool