Doubletree by Hilton Buena Park

Location was convenient for event we were at

Refrigerator was not cold. Shower gel bottle in shower was empty. Bed was uncomfortable and consequently poor sleep.

Great experience due to exceptional customer service by the Front Desk and Restaurant staff.

My stay was excellent the only thing was no one at the front desk told me about the restaurant they had. I found out for myself and my husband and I had breakfast there and the service and food was excellent loved it. Ana was our server and did a great job taking care of us. I told her from the outside the restaurant looks closed down and that the only way I knew it was there was because I looked up online what the hotel offers. The Shuttle service to Disneyland was great. We appreciated both drivers. They took out a 100 dollar deposit for both nights but only gave me half back which I didn’t understand because we didn’t damage anything and left the room the way it was when we came in and I didn’t appreciate that. Unfortunately we won’t be coming back because of that. Also the employees at the front desk could be more informative and nicer. So I guess the best customer service and experience I had there was at the restaurant.

Nike and Marilyn at front desk were very professional and helpful. Great staff.

Big comfortable room. Very clean. Friendly staff!

The parking lot didn’t feel as safe as I would like it too. There were a lot of questionable cars and activities around.

My experience here at the double tree is fantastic and one of the best hotel I’ve stayed here in Orange County. The Staff here is amazing it’s always a pleasure coming. Especially coming in for a morning arrival the front desk is kind and mindful and i appreciate them a lot. Plus the there restaurant here is really good and the food is amazing. There’s a waitress named Ana that works in the morning and she’s the best and always has great customer service and she goes above and beyond. Also the hotel is clean and the housekeeping does a phenomenal job as well. Plus the rooms are sound proof and really good noise cancellation. Plus the hotel is right off the Hwy 91 and I-5 and it’s in great location. Plus it’s around a lot of stores and restaurants & there’s a mall called the Source across the street as well. The Atmosphere here is safe and really chill. Plus you’re close to Knotts berry farm and Disney land. Plus they have a shuttle bus and it’s super convenient. Summer time when it gets warm there pool is amazing and they also have a hot tub is nice and warm. Plus there halls are big and great for hosting and having events here and there’s lots of parking on the property.

Awesome hotel!! We had the penthouse #554, which was huge and great for the many family members who were in town for a family memorial service. Very comfortable room and a great rate for the size of it! The staff were excellent and very friendly. We really enjoyed the restaurant and ate all of our meals there for the 4 nights we stayed at the hotel. the Celebration of Life for 150 was in the ballroom and it was also excellent. Though it is next to the 91 freeway, the hotel was very quiet. The pool area was great and there is a nice fitness center. Best hotel we have stayed at in years! A++++

I stayed in the DoubleTree Buena Park on May 9th as part of a trip to Knott's. If you are looking for a hotel with easy theme park access in Orange County, this is a great option. The hotel has a complimentary shuttle to both Knott's and Disneyland. Another plus: the shuttle had a lift in the back, which is great since I use a wheelchair. You also get cookies when you check in. The room was huge. All in all, a great stay.