Crowne Plaza Costa Mesa Orange County by IHG

location

Bath didn't drain, fridge was broken. Had to change rooms because of the issues and new room the AC wasn't working. The hotel then suggested the AC was working, which was not true (it turned on but was not blowing out cold air) and accused me of lying? I would not have switched rooms twice just for fun. I asked for a fair, partial refund for the inconvenience and was given the runaround by both the hotel and booking.com. Was overall a horrible and frustrating experience.

Alexander is a pretty good front desk staff member. He was very professional, friendly, and helpful throughout our stay. He handled everything efficiently and always greeted us with a warm smile. His service made our check-in experience smooth and welcoming, and it really left a positive impression of the hotel.

The sense of arrival to the hotel was very nice. The Christmas decorations were festive. The lobby was comfortable. The front desk personnel were excellent! The room was very clean and the bed comfortable.

The TV didn't work much of the time as it said there was no internet service available. I reported it as I left and saw them make a note for maintenance to check.