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9.2 / 10 Guest Rating

Hotel J&E by Serranillo

Av. Juarez 7-B, Mineral del Monte, HGO, 42130, Mineral del Monte, MX

Hotel J&E by Serranillo - main view

About the Property

Indulge in Relaxation at the Spa: Let the stresses of daily life melt away as you pamper yourself with rejuvenating massages, invigorating body treatments, and refreshing facials at the full-service spa.

Delight in Mexican Cuisine and 24-Hour Room Service: Savor authentic Mexican dishes at Restaurante El Seranillo, complete with a cozy bar/lounge atmosphere. Or opt for the convenience of 24-hour room service for a private dining experience in the comfort of your room.

Convenient Amenities and Business Facilities: From complimentary wireless internet access to a business center for your professional needs, Hotel J&E by Serranillo offers a range of amenities to enhance your stay. Plus, with event spaces and meeting rooms available, it's ideal for both leisure and business travelers.

Book your stay at Hotel J&E by Serranillo now to experience the perfect blend of relaxation and convenience.

Facilities & Amenities

Meeting rooms
Full-service spa
Front entrance ramp
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Elevator
ATM/banking

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional69 verified reviews
AI Summary

Guests highly rate the clean and well-maintained hotel and frequently praise the attentive and friendly staff.

Categories

Cleanliness9.3
Service9.8
Location9.3
Room Quality8.7
Amenities8.8
Value for Money9.2
Food and Beverage9.3
Overall Experience9.3

Select topics to read reviews

B
Brenda Juárez
Verified booking
family
Standard Room
Stayed in Mar 15, 2023

"Exceptional"

10.0

Esta muy limpio, las instalaciones están bonitas y muy cuidadas y el personal es muy amable. Esta muy cerca del centro. Lo que no me gustó es que no te dan suficientes insumos como papel de baño, shampoo, jabón, no hay gorra para baño siendo que deben considerar que una habitación doble de e tener suficiente para 2 personas.

Helpful?
N
nancy patricia
Verified booking
Standard Room
Stayed in Jun 13, 2022

"VIAJE EN PAREJA"

10.0

EL HOTEL ESTA MUY BIEN LA UBICACION Y LAS INSTALACIONES

Helpful?
P
PEDRO
Verified booking
Standard Room
Stayed in May 29, 2022

"ENGAÑO AL CLIENTE"

6.0

El hotel esta en una cerrada, es angosta No tiene estacionamiento X lo que se realizan maniobras para estacionarse en la via publica, las camaristan no reportan las fallas que presenta la habitacion, antes de que el huesped la ocupe Las fotogrfias que montan en la plataforma hoteles.com no corresponden a la realidad

Helpful?
D
Daniel
Verified booking
Standard Room
Stayed in May 23, 2022

"Exceptional"

10.0

Todo muy limpio

Helpful?
L
Luz
Verified booking
family
Standard Room
Stayed in May 18, 2022

"Excellent"

8.0

El hotel es muy bonito y cómodo, aunque porque no pasas mucho tiempo ahí mientras paseas por los pueblos mágicos. El restaurante excelente en precio, calidad y sabor, y la ubicación muy cómoda: cerca del centro para llegar caminando pero a buena distancia para evitar el ruido. Lo único malo es que no tiene estacionamiento y todo es con valet parking, pero el servicio es suficientemente rápido.

Helpful?
A
Alvaro
Verified booking
Standard Room
Stayed in Apr 14, 2022

"Exceptional"

10.0

Placentero y tranquilo

Helpful?
L
Luis
Verified booking
Standard Room
Stayed in Jan 21, 2022

"Atención en Hotel J&E"

10.0

Muy buena atención, habitaciones limpias y cómodas, estacionamiento amplio dentro de las instalaciones

Helpful?
V
Verified traveler
Verified booking
friends
Standard Room
Stayed in Jul 20, 2021

"Excellent"

8.0

Muy buena ubicación, un poco ruidoso. El agua caliente tarda mucho en salir por ello no lo considero ecológico. Los chicos de recepción muy amables y ayudan.

Helpful?
V
Verified traveler
Verified booking
family
Standard Room
Stayed in Jun 21, 2021

"Exceptional"

10.0

Excelentes instalaciones, amenidsdes y mobiliario

Helpful?
F
Francois
Verified booking
Standard Room
Stayed in Apr 4, 2021

"unpleasant stay"

6.0

nice hotel big clean room nice bathroom towels linen is good staff is nice but when we were there it was cold they gave us a heater but it wasnt enough took more than 8 hours for the room to warm a little we stayed in the room with sweater and coat under the blankets could not get the humidity out was very unconfortable i am canadian so cold i know but just couldnt warm up we had to run the hot water for 5 minutes to warm the bathroom nice hotel to go to but not when its cold or bring lots of warm clothes

Helpful?