Hyatt Place-Dallas/Arlington

Excellent

Ac did not work very good. & there were eyelashes in the shower Couch was very worn in

I booked through booking just to show up & be told my stay was canceled & they could not offer me any rooms even though my stay was still confirmed on my end . They did not try to accommodate me in any way .

Upon arriving swimming pool was closed and remained closed the entire trip. In our room we had dirty glasses and ice bucket with lipstick marks and finger prints that hadnt been clean and left over water in ice bucket, refrigerator stunk. Went down to bar VERY limited options and fruit flies flying around. The ONLY good thing about the trip was the front desk associates, very apologetic for our issues tried to fix them had house keeping come back to room next day and everything was left still dirty. I was gaurenteed a free night to use in the future on my rewards account and never received. Overall good location, and friendly staff.....but cant help if anything goes wrong because the "owner" wont fix things or buy supplies because he doesnt want to pay for it. (Saying the pool had been broken for months)

Overall, the property condition was sufficient for my stay and accommodations. The hotel should consider updating the furniture and fixtures to enhance improvement.

The front desk person is very polite, the room was huge, very clean and comfortable. Breakfast was delicious, so we're the ladies around the kitchen and bar area. We had a great experience!!

Stayed here for Chris Brown concert. Check in was quick even with it being a line and one person working front desk. Parking was free and plenty of space.

The thermostat didn’t go any lower after we arrived, I do like to feel like I’m sleeping in an icebox and it only felt like the fridge.

Rooms are very big