DoubleTree by Hilton Rochester

Despite on going renovations the place was clean and surprisingly quiet.

Filthy room, atrocious manager, (you know who you are). We booked a room with a sofa bed. When we were ready to use it, to our horror, we found blood on the bed. We didn’t use the bed and alerted staff in the morning. We also found a brewed coffee cup in the coffee maker. It looked like it had sat there for at least a week. Back to the BLOOD. We alert the manager. She said she would send the head of housekeeping to my room to talk to me, then they would figure out the solution. The manager arrived. I showed her the BLOOD. She offered to switch out the mattress. She proceeded to bring in another mattress. I noticed a LARGER stain on the replacement mattress. Her response, “I made sure it was clean on top.” I told her the resolution was unacceptable and asked what else could be done. The housekeeping manager told me that was the best she could do. I went back to the manager. She was abrasive and unprofessional. She said they would give me the equivalent of a large pizza in points. I told her that I did NOT use points and I did not want any points. I also asked if they would be willing to offer anything off on our stay as we would be there for several nights. The manager told me that we were welcome to LEAVE and she would not offer anything off of the large bill with a BLOODY mattress. My husband looked at a different room with yet a larger stain. He was also told he could LEAVE. STAY AWAY. FILTHY!

Great stay

Beautiful atmosphere, large dining area for breakfast & clean/ comfortable rooms. Will definitely stay here again!

Overall was a good stay they are under construction so some things wasn’t working

Hotel under renovation so not in top shape. Rooms on first floor should not be offered. 4th floor was not so bad but I just wasn’t comfortable with renovations going on. Rooms definitely overpriced for condition of hotel. Staff nice enough though.

hope to get a discount for after the renovation

There was construction which was not noted water was all over our room and no one did nothing about it, heard the construction up to about 11PM

It was very attractive. I understand the renovation happening.

I have stayed here a few times for business. The hotel is great! Clean and the staff is always so friendly. They are updating the hotel, and the renovations are so nice! Jennifer at the main restaurant and bar is AWESOME! She is so attentive and friendly! She makes being away from home not so bad.