DoubleTree by Hilton Rochester

The place was good, clean and central

The first person at the front desk when I checked in was a little dismissive and not helpful when I asked some questions. I went back later on and the gentleman was able to accommodate and give me a better service. The first person acted as if I was bothering her

Great stay, quiet. I have been here a few times. Could have been a pinch cleaner but not bad. I overlooked the parking lot and it was REALLY quiet. Two thumbs up for that. I might add: I went to the breakfast buffet (NOT FREE) and all I had was a small cup of fruit and a coffee. The waiter only charged me for that! NOT the usual buffet. That means I will be back! I left him a 50% tip!

Big, beautiful, greenery, plants, pool in the middle

N/A

Staff was amazing

Pool and jaccuzzi had too much clorine and was infecting my sons skin

On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located. However, I did have some issues with it: I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room also had pass-through doors to the adjacent room. The sound goes right through those, though fortunately it wasn't a problem at this time. I asked for a different room, but the Desk Supervisor claimed I had booked a handicapped room and refused to make the change, claiming the hotel was full. This at 5:00 in the afternoon, should have been plenty of rooms free. The parking lot is in poor condition, many potholes, desperately needs to be re-paved. All the rooms have hardwood floors, I would have preferred carpet. At least the breakfast buffet was good, and reasonably priced. I over-slept and caught them as they were about to close it down, but it was still good.

We loved our visit here and very much needed and very relaxing, love the trees that all around the lobby area, room was perfect for me and my family. Our girls loved how the couch pulled out as bed and they loved the pool. We highly recommend and will be coming back for another visit soon.

N/A

I asked for a room with a bath tub, I went down twice and they put me in different rooms that were supposed have a tub after the 3 rd time I was like forget it .