Crowne Plaza Indianapolis-Airport by IHG

Lobby was very hot like it was no ac in the hall ways

Love the staff here, so friendly and professional. The shuttle service is amazing and if you need to park a car for an around trip, it’s only a $5 parking fee!

Room was nice and clean, we had to switch rooms because the A/C didn’t work and it didn’t work much better in the new room. The refrigerator isn’t a refrigerator so don’t try to keep perishables in it. Apparently it’s a chiller and only runs for 2 hours. Also no fan in the bathroom to remove steam. Breakfast wasn’t very good but it was free. We had a room to the inside of the hotel and we couldn’t hear the planes at all.

The hotel was very beautiful. I did not realize the wasn't a pool. That was disappointing. The problem with cleanliness, it has a bad smell, like musty dirty carpet.

We had the same server for breakfast 2 days in a row by the name of Alexis. She was friendly and very professional at the same time. She was attentive but not overbearing. This girl deserves a raise

The hotel A/C was not working when we arrived. The desk man said nothing and let us pay. Our room was in the upper 70's and he only told us about the problem when we called to say the thermostat was dead. It did come on after 15 minutes but over 3 days it was never, ever down to the temperature we set. We called the desk to request a third set of towel/wash cloth (the reservation was for 3, but only 2 sets were in the room). The desk didn't answer the phone so I had to walk down and request towels personally. Housekeeping brought them by fairly soon. Otherwise the place was okay, but not very new and less than we expected. Curiously, the TV volume minimum was louder than we preferred, which is odd. I understand a limit that prevents one from disturbing adjacent room guests. I cannot see why we couldn't lower the volume to a quieter level. We didn't use the bar or restaurant. Location is easy for driving.

Great hotel! Staff are so nice. Room is very comfortable. Breakfast is good, could have a wait if busy. Very close to the airport (3min drive).

Got locked in elevator for about 15-20 minutes. Staff kept trying to pull the elevator open. Not one word was spoken and never heard from a manager or anything.Beey very disappointed in the manger as I am a manager myself.

Nice room; nice amenities; good self service market; very pleasant staff; good shuttle service

I loved the free ride for the shuttle.