Quality Inn Vincennes

The front desk guy was nice and when I brought my concerns to him visibly shaken trying not to cry. He refunded me no questions asked, refund is still pending to be rerurned to my act.

Everything, location was sketchy, sketchy people hanging outside, run down, dirty, smelly, just a horrendous expeirence. Not what I was expecting. Other location are not like this. My daughter and I walked in the room didn't touch anything and was like absoultely not! Didn't even bring my stuff in.

The exterior of the building looked like maybe there were some renovations going on. There was cigarette butts and trash all over the grounds outside of the building. The inside of the building smelled like mold and mildew. The bedding was extremely broken down. The fridge didn’t work, neither did the cold water. Upon check-in, we were promptly greeted by a clerk who didn’t speak English very well. Upon check-out there was no one to voice our concerns to

Beds were clean and comfortable

Definitely a very nasty area outside and inside hallways. No pool and breakfast area was not kept up. Outside building looked like a vacant building

Not much staff nice

Pool closed didnt say so online booking couldn't hang clothes up rack falling out of wall towel rack in bathroom hanging off wall toilet paper holder on bath bench because broken out of wall couldn't take a tub bath no stopper in top hand to hold sprayer to take shower not attached to wall, we were just too tired to go anywhere else

Cold shower, pool not working, property needs remodeling

Staff was friendly, but the hotel is in horrible conditions. The pool is closed and the breakfast was very sad, lukewarm coffee....

Rundown facility. Too far to walk to our room. We had an accessible room which amounted to a shower chair that was too big to fit into the tub/shower. We came back after being out all day and my key wouldn’t work. I took the long walk up to the desk and there was no one up there. There was a sign that the manager was working in the back, unfortunately I didn’t notice his cell phone number(my fault) on the sign to contact him. I was frantic, I tried calling the motel number which wasn’t answered. Finally after running back and forth a few times there was a lady picking up mail there that pointed out the phone number. I called, I know he was busy, but he acted annoyed that I was bothering him. I told him about the card keys and he basically blamed me saying that I must have got the cards next to my cell phone as if I should know not to do this. I guess this deprograms them. He gave me new cards. I think either come up with a better key system or at least let customers know not to put them near your cell phone. Also the pool was being renovated which was not mentioned in the booking. It was on a sign on the front desk, but could have been mentioned when we checked in. I noticed that no one was swimming, but did not see a sign on the entrances to the pool indicating that the pool was closed. I don’t know what was wrong with it but it’s a good thing we didn’t get into it. There was overflowing trash by the dumpster which was eventually picked up the next day. The lighting was bad